Jessika Zickefoose
Gahanna,OH
Summary
I am a personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification
Work History
Service Advisor
Ricart Ford
Columbus
10.2023 - 11.2025
- Assisted customers in selecting appropriate services and accessories.
- Coordinated service appointments and managed customer schedules efficiently.
- Communicated service recommendations clearly to enhance customer understanding.
- Collaborated with technicians to ensure timely completion of service work.
- Addressed customer inquiries and resolved issues regarding service processes.
- Maintained accurate records of service history and customer interactions.
- Educated customers on maintenance and safety practices.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Resolved customer complaints in an efficient and courteous manner.
- Prepared invoices for services rendered and collected payments from customers.
- Greeted customers and addressed their needs in a professional manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Ensured that all customer inquiries were handled promptly and accurately.
- Explained the features and benefits of products or services offered by the dealership to customers.
Service Advisor
Farrow Harley-Davidson East
Columbus, OH
01.2020 - 10.2023
- Assisted customers in selecting appropriate motorcycle services and accessories.
- Coordinated service appointments and managed customer schedules efficiently.
- Communicated service recommendations clearly to enhance customer understanding.
- Collaborated with technicians to ensure timely completion of service work.
- Addressed customer inquiries and resolved issues regarding service processes.
- Maintained accurate records of service history and customer interactions.
- Educated customers on motorcycle maintenance and safety practices.
- Promptly responded to customer inquiries via phone, email or in person.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared invoices for services rendered and collected payments from customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Bakery Department Manager
Kroger
Columbus, OH
10.2005 - 01.2020
- Supervised daily bakery operations, ensuring product quality and freshness.
- Trained staff on safe food handling and equipment use.
- Managed inventory levels, ordering supplies as needed for production.
- Developed and implemented schedules to optimize team workflows.
- Assisted customers with product selections and special orders.
- Maintained cleanliness and organization in the bakery department.
- Collaborated with other departments to support store promotions and events.
- Resolved customer complaints, ensuring a positive shopping experience.
- Evaluated employee performance regularly through feedback sessions.
- Developed and implemented strategies to improve customer service standards, ensure efficient operations, and maximize profits.
- Maintained accurate records of sales data and financial transactions for the department.
- Inspected equipment regularly to ensure safe operation and compliance with applicable laws.
- Trained bakery staff on proper handling of food products, safety protocols, and customer service techniques.
Education
Gahanna Lincoln High School
Gahanna, OHIOSkills
- Service coordination
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Customer service
- Vehicle maintenance education
- Service recommendation understanding
- Time management
- Team collaboration
- Self-awareness
- Teamwork
Certification
- Ford Pro Certified
References
References available upon request.
Timeline
Service Advisor
Ricart Ford
10.2023 - 11.2025
Service Advisor
Farrow Harley-Davidson East
01.2020 - 10.2023
Bakery Department Manager
Kroger
10.2005 - 01.2020
Gahanna Lincoln High School