Walter Webb
Maricopa,AZ
Summary
Reliable professional with a background in customer service, warranty support, and store management. Strong in organization, communication, and conflict resolution, with a consistent focus on accurate paperwork, customer updates, and efficient service flow. Ready to support operations that improve customer satisfaction and team productivity.
Overview
8
8
years of professional experience
Work History
Service Advisor
Brakes Plus
Maricopa, AZ
04.2025 - Current
- Coordinated technician communication to track repair status and service updates.
- Explained recommended brake and maintenance services using clear, simple language.
- Scheduled client appointments efficiently to optimize service flow. and manage service flow.
Service Advisor
Firestone
Scottsdale, Arizona
02.2023 - 04.2025
- Resolved customer complaints efficiently and courteously, improving customer satisfaction and retention.
- Followed up with customers to confirm service details and next-step recommendations.
- Answered phone calls, addressing inquiries about repairs, pricing, and scheduling to enhance customer understanding.
- Processed payments and closed repair orders, ensuring accurate customer records for seamless transactions.
General Manager
Mattress Wharehouse
Scottsdale, Arizona
12.2021 - 12.2023
- Managed daily business operations, overseeing budgeting, staffing, scheduling, inventory control, customer service, and sales to drive overall performance.
- Directed daily operations of Mattress Warehouse sales floor and warehouse teams, ensuring efficient workflow and customer satisfaction.
- Supervised customer service, promptly resolving delivery concerns and sales issues to enhance customer experience.
- Hired, trained, and coached associates on product knowledge and store procedures.
- Monitored inventory levels, receiving, and stockroom organization for mattress merchandise.
Warranty Administrator
Corestone Contractors
Snohomish, Washington
10.2018 - 12.2021
- Managed warranty claims for Corestone Contractors across residential and commercial projects.
- Reviewed defect reports to ensure compliance with contract terms and validated warranty coverage.
- Coordinated repairs with subcontractors and vendors, facilitating communication with project managers to ensure timely resolution.
- Communicated repair scheduling updates and follow-up information to clients, enhancing customer satisfaction and transparency.
- Prepared warranty documentation, correspondence, and claim files.
Education
Apr 1999
USMC Retired
Camp Pendleton, CA10-2014
High School Diploma -
Triad High School
Troy, IL02-1999
Skills
- Time Management
- Problem solving
- Punctual
- Office
- Quick Learner
- Adaptive
- Service coordination
- Appointment coordination
- Service Coordination
- Customer relationship management
- Team leadership
- Attention to detail
Timeline
Service Advisor
Brakes Plus
04.2025 - Current
Service Advisor
Firestone
02.2023 - 04.2025
General Manager
Mattress Wharehouse
12.2021 - 12.2023
Warranty Administrator
Corestone Contractors
10.2018 - 12.2021
Apr 1999
USMC Retired
High School Diploma -
Triad High School