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Russell Willard
Nebo,NC
Summary
Results-driven Service Technician with a proven track record at Consolidated Laundry Equipment, excelling in equipment diagnostics and preventive maintenance. Demonstrated strong troubleshooting skills and customer service excellence, significantly reducing downtime and enhancing operational efficiency. Committed to safety and quality, fostering a knowledgeable team environment through mentorship and training.
Overview
22
22
years of professional experience
Work History
Service Technician
Consolidated Laundry Equipment
04.2007 - Current
- Diagnosed and fixed commercial laundry equipment to improve operational efficiency.
- Performed regular maintenance on machines to maintain optimal performance and safety standards.
- Supported customers in resolving issues by providing prompt solutions for equipment malfunctions.
- Worked with team members to enhance service workflows and minimize downtime.
- Kept detailed records of service calls and repairs for quality assurance.
- Guided new technicians on equipment operation and safety protocols to cultivate a knowledgeable team environment.
Chief Engineer
Aramark
07.2004 - 04.2008
- Led engineering projects to enhance operational efficiency and reduce costs.
- Implemented maintenance programs to ensure optimal performance of equipment and systems.
- Developed strategies for energy management, improving sustainability initiatives across facilities.
- Directed regulatory compliance initiatives to ensure strict adherence to safety and environmental standards.
- Mentored junior engineers, fostering skill development and knowledge sharing within the team.
- Reduced equipment downtime through proactive preventive maintenance and timely repairs, ensuring smooth operations.
- Oversaw facility inspections to identify areas of concern or opportunities for improvement in infrastructure management.
- Attended weekly department head meetings to share information and voice concerns.
Education
Automotive Technology
Durham Technical Community College
Durham, NCHigh School Diploma -
Cary Senior High School
Cary, NC06.1991
Skills
Installation and repair
Attention to detail
Preventive Maintenance
Customer service
Work with minimal supervision
Valid Driver's license
Punctual and reliable
Troubleshooting skills
Flexible and adaptable
Problem and issue resolution
Power tool proficiency
Repair techniques
Equipment troubleshooting
OSHA requirements
Diagnostic testing
Professional and courteous
Mechanical aptitude
Hand tool expertise
System installation
Equipment inspection
Customer relationship management
Inventory management
Electrical systems
Safety procedures adherence
Diagnostics skill
Technical support
Work documentation
Timeline
Service Technician
Consolidated Laundry Equipment
04.2007 - Current
Chief Engineer
Aramark
07.2004 - 04.2008
Automotive Technology
Durham Technical Community College
High School Diploma -
Cary Senior High School