Results-driven Automotive Technician experienced in diagnostics and customer service. Enhanced workshop efficiency and team performance through effective mentoring and training of junior staff. Focused on delivering exceptional customer satisfaction while optimizing repair processes and ensuring quality in vehicle maintenance and repair services.
Work History
Automotive Technician
3 Years
Planet Honda | 09.2023 - Current
Mentored junior technicians in best practices for repairs and maintenance techniques.
Team leadinger for the Express department and led a highly efficient team. DPSM mentioned one of the faster teams in the United States
Made and maintained a balanced schedule while also performing normal automotive technician duties
Maintained a clean and organized work environment, demonstrating pride in a personal workspace while contributing to overall shop cleanliness.
Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Trained technicians on how to perform a proper multi point inspection video.
Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge base.
Increased workshop efficiency by effectively organizing tools, equipment, and workspace for easy access during repairs.
Performed manufacturer recalls and warranty repairs
Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Delivered superior results under tight deadlines, managing multiple concurrent projects without compromising quality or attention to detail.
Developed promotional strategies to increase sales and attract new customers.
Oversaw daily operations, ensuring compliance with health and safety regulations.
Fostered relationships with suppliers to negotiate favorable terms and maintain quality standards.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Automotive Technician
1 Year
Twisted Wrench Garge | 09.2022 - 09.2023
Diagnosed and repaired automotive systems, ensuring optimal vehicle performance.
Conducted routine maintenance services, enhancing vehicle reliability and customer satisfaction.
Utilized diagnostic tools to identify issues, reducing repair time and improving accuracy.
Contacted customers to explain repairs and maintenance and also sold the work that was being recommended
Checked customers into the shop and checked the customers out as well
Chef
3 Years 11 Months
El Camino Tavern | 03.2018 - 02.2022
Supervised kitchen operations and maintained food quality and safety standards.
Created and executed seasonal menu items to improve guest satisfaction and dining experience.
Trained and mentored junior kitchen staff on cooking techniques and best practices.
Collaborated with vendors to source high-quality ingredients, maintaining cost-effectiveness in procurement.
Implemented new kitchen procedures that improved overall workflow and reduced service times.
Education
High School Diploma
Cane Bay High School | Summerville, SC
Skills
Vehicle inspection
Alignments experience
Problem-solving
Diagnostic tools
Automotive diagnostics
Vehicle diagnostics
Wheel alignments
Accomplishments
Went through the Boy Scouts of America program through my childhood achieving EAGLE scout status. During the times in the scouts I was in the Order of the Arrow and participated in the National Youth Leadership Training and then going on to be staff and taught leadership abilities to younger scouts.