Russell W. Eberle

• Transportation
• Team focused leader, fought for additional manning to support customers and received 7 slots for HD and equipment support team, meet SLAs monthly
• Practiced good housekeeping/security
• Cleaned up inactive AD accounts, 300 identified/removed
• Researched and identified asset management system to maintain accountability and security
• Received approval of $500K purchase.

• Swift Transportation
• Merged Knight and Swift Help Desks into one functioning unit utilizing single ticketing system
• 2-year project completed improving customer service response and department efficiency
• Key step towards meeting organizational requirements and providing outstanding customer support to company
• Reduced departments ticket count from 1233 to 4 in 4 months through leadership and policy implementation
• Lowest number since system implemented
• Processed and resolved 2K new tickets monthly with a 94% closure rate per month
• Sustained network/system security by ensuring all user accounts are created and rights/permission granted based on processes implemented and company policy
• Administered Two-Factor authentication software from inception improving security of remote employees’ access to Swift network, reducing chance of unauthorized access
• Monitored and assigned tickets daily within the company ticketing system to meet SLA requirements and improved customer satisfaction with quicker resolutions
• Addressed customer complaints and shared praise to improve overall satisfaction and technician morale
• Worked to redefine outage process and dissemination of information to all IT leadership for both Knight and Swift
• Performed quality assurance to validate internal processes were being followed and meet business requirements
• Mentored technicians on career development to reach their goals within and outside the company.

• Surpassed company objectives in setting up, installing, configuring, and testing client’s hardware and software resources such as desktops, laptops, printers, scanners, monitors, and optical devices
• Played key role in setting up client user accounts, configuring new computers and laptops, ensuring all processes adhere to company policies and network security plans
• Instrumental in completing and maintaining all data backup monitoring and data recovery processes using Symantec NetBackup
• Experienced in Server 2008 and Server 2012 administration and conducting patch management along with system reboots to be sure the servers are up to date and running smoothly for day to day operations.

• Courses in information system security, digital forensics and incident response, vulnerability assessment, network/security administration, software engineering, system design, and other security related areas.

· Trained 9 person information assurance office enforcing cybersecurity for critical operations in high stress, dynamic situations, sustaining availability of network to support operations.

· Mentored project teams to resolve customer business problems on time and budget. Led, engineering (developed statements of work, project plans/architecture designs), coordination (detailed implementation plans, deployment plans) and integration of IT projects valued in excess of $54M.

· Collaborated with business partners and IT staff. Implemented cybersecurity strategies to meet business goals and enforced security governance dictated by industry and DoD policies securing classified/unclassified desktops/servers.

· Conducted risk assessments using Risk Management Framework, integral to accreditation of two networks and “Approval to Operate”/“Approval to Connect” authorization of 54 servers.

· Performed validation and testing of complex technical security directives, policies, standards, plans, and procedures related to overall enterprise security posture.

· Generated technical reports/formal briefings for executive leaders on network vulnerability status/corrective action recommendations to prevent potential cybersecurity events and ensure a secure environment.

· Tested and validated procedures IAW NIST SP 800-53 revision 4, ensured Cyber Security policies enforced and required controls implemented to meet regulatory requirements.

· Created configuration management board, enhanced requirements processing and cross-functional communication among departments easing network integration and sustainment.

· Impacted network security, analyzed 6K server security logs annually. Investigated/triaged incidents and escalated actual/potential cybersecurity events for corrective actions.

· Reduced cryptographic key creation from 2 days to 10 minutes. Upgraded key management infrastructure server and established high speed communication link.

• Directed system analysis, operations, maintenance, and security activities used to safeguard 6K desktops/servers, and data on storage area network
• Led inspection team of 12 communications and network specialists to validate federal regulation compliance
• Resulted in “Excellent” rating, second highest mark in organization
• Developed and tested continuity of operations and disaster recovery plans
• Standardized processes and training improved event response/escalation workflow
• Maintained Active Directory tree for local site users, including groups, 5K desktop/54 servers, and dedicated special purpose accounts
• Engineered 78TB expansion to resolve data storage limitation, restored back-up capabilities and increased capacity 300%
• Resolved outdated virus definition files on desktops
• Corrected misconfiguration pointing to outdated McAfee ePolicy Orchestrator server, reduced outdated systems from 98 to 0
• Migrated 3K desktops/laptops to Win 10 in 6 months
• Installed standardized desktop configuration and customer specific software requirements to meet business needs
• Provided first line customer support
• Tracked/Resolved 1K desktop/server tickets to closure or escalation to next level support via Remedy ticket system.

• Trained 9 person information assurance office enforcing cybersecurity for critical operations in high stress, dynamic situations, sustaining availability of network to support operations
• Mentored project teams to resolve customer business problems on time and budget
• Led, engineering (developed statements of work, project plans/architecture designs), coordination (detailed implementation plans, deployment plans) and integration of IT projects valued in excess of $54M
• Collaborated with business partners and IT staff
• Implemented cybersecurity strategies to meet business goals and enforced security governance dictated by industry and DoD policies securing classified/unclassified desktops/servers
• Conducted risk assessments using Risk Management Framework, integral to accreditation of two networks and “Approval to Operate”/“Approval to Connect” authorization of 54 servers
• Performed validation and testing of complex technical security directives, policies, standards, plans, and procedures related to overall enterprise security posture
• Generated technical reports/formal briefings for executive leaders on network vulnerability status/corrective action recommendations to prevent potential cybersecurity events and ensure a secure environment
• Tested and validated procedures IAW NIST SP 800-53 revision 4, ensured Cyber Security policies enforced and required controls implemented to meet regulatory requirements
• Created configuration management board, enhanced requirements processing and cross-functional communication among departments easing network integration and sustainment
• Impacted network security, analyzed 6K server security logs annually
• Investigated/triaged incidents and escalated actual/potential cybersecurity events for corrective actions
• Reduced cryptographic key creation from 2 days to 10 minutes
• Upgraded key management infrastructure server and established high speed communication link.

• Conducted maintenance operations in a complex organization
• Led 17 technician team to exceed standard 95% operational/effectiveness rate by 4%, recognized as best in department
• Restored air terminal operations
• Troubleshot/Repaired 80 desktops allowing the delivery of 592K passengers and 73K tons of equipment to reach destinations
• Performed system analysis/equipment operations validation for 3K devices, resulting in availability of two mobile network communication suites.

• Headed the vulnerability assessment/threat analysis team
• Scanning actions, tracking, and user education reduced vulnerabilities 36%
• Installed, configured, and monitored information protection measures for $20M network
• Utilized hardware/software tools to assure resource confidentiality, integrity, and availability
• Identified/Fixed bad access control list on firewall, restored service to 200 medical employees to support 190 patient appointments
• Constructed two wireless networks with public Internet access allowing 1,500 Hurricane Katrina evacuees to communicate with family
• Enforced network identity and access management policies
• Eliminated 10K dormant username/password combinations
• Established VPN public key infrastructure solution that was benchmarked by Defense Information Systems Agency.