Samantha Guerrero
Homestead,FL
Summary
- Bilingual critical thinking customer service
Hardworking and reliable employee with extensive background operating cash registers, stocking merchandise and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Multilingual customer service professional with advanced Spanish skills. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Cashier
Sabory by Salvi Cafe
Homestead, FL
02.2023 - Current
- Collected payments and provided accurate change.
- Answered customer questions and provided information on food.
- Juggled high volume of orders during lunch rush while making sure every customer received food as ordered.
- Optimized small workspace to maximize utility of sometimes cramped food truck working area.
- Identified top-selling products and hot ideas to create customer favorites and improve brand identity.
- Prioritized service to develop relationships and improve customer regularity.
- Created weekly inventory reports to track food losses and profit margins.
Cashier
Wendy's
Homestead, FL
01.2023 - 05.2023
- Processed various forms of payment including credit cards, checks, gift cards, and coupons.
- Organized and reported financial data to track payment histories and aid in sound financial accounting
- Maintained cleanliness and organization in checkout areas while also managing floor maintenance and trash disposal.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Helped customers find specific products, answered questions, and offered product advice.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Cashier, Customer Service
Calvin Klein
Miami, FL
08.2021 - 12.2021
- Provided prompt responses to inquiries and requests from potential customers
- Delivered exceptional customer service by promptly addressing requests
- Managed call volumes per shift
- Maintained organized inventory by stocking and labeling merchandise.
- Effectively communicated product/service details and suggested recommendations to enhance customer experience.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Cashier
Express Factory Outlet
Miami, FL
08.2019 - 06.2020
- Keep checkout areas clean
- Provide excellent customer service
- Looked over weekly sales circulars and kept track of price changes
- Keeping the checkout areas clean and orderly.
Education
Miami dade schools
Skills
- Excellent communications skills
- Quick learner
- Super outgoing personality
- Well organized and responsible
- Bilingual
- Critical thinking
- Customer service
- Payment Collection
- Customer Service
- POS Systems
- ID Verification
- Returns processing
- Daily Reporting
Volunteer Experience
Volunteer, 06/01/17, 12/01/19, St Thomas Episcopal Parish School, Coral Gables, FL, Developed leadership skills, Work with other camp staff members to plan and coordinate camp events., Lead and support campers as they participate in age-appropriate activities., Monitor campers to ensure compliance with camp rules and prevent accidents., Clean, maintain and ensure proper use of camp facilities and equipment.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
- CPR certified
- Food Handling
References
References available upon request.
Timeline
Cashier
Sabory by Salvi Cafe
02.2023 - Current
Cashier
Wendy's
01.2023 - 05.2023
Cashier, Customer Service
Calvin Klein
08.2021 - 12.2021
Cashier
Express Factory Outlet
08.2019 - 06.2020
Miami dade schools
- CPR certified
- Food Handling
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