Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rustom Abu Ghazaleh

Murfreesboro,TN

Summary

Dynamic Compliance Manager with extensive experience at Redstone Federal Credit Union, excelling in regulatory compliance oversight and risk assessments. Proven track record in developing robust compliance programs and conducting thorough audits, fostering a culture of integrity and quality control. Strong investigative skills enhance the ability to mitigate risks effectively.

Overview

20
20
years of professional experience

Work History

Compliance Manager

Redstone Federal Credit Union
07.2023 - Current
  • Prepared and presented comprehensive reports to upper management and audit team, covering issues and recommendations.
  • Delivered subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.
  • Advised division leaders of regulatory risks in business processed and provided recommendations for improvement.
  • Program Management: Develop, implement, and maintain a strong compliance program that follows applicable laws, regulations, and industry standards.
  • Regulatory Monitoring and Analysis: Keep up-to-date on new and proposed regulations, analyze their possible impact on the credit union, and help implement necessary policy and procedural changes.
  • Risk Assessment and Mitigation: Identify, assess, and mitigate compliance risks across the credit union's operations, products, and services.
  • Auditing and Monitoring: Conduct internal audits and reviews to ensure compliance with policies, procedures, and regulations, and collaborate with external auditors and regulatory agencies.
  • Policy and Procedure Development: Develop and revise compliance-related policies, procedures, forms, and disclosures to ensure adherence to regulatory requirements.
  • Training and Education: Develop and deliver compliance training programs to staff and management, fostering a culture of compliance within the organization.
  • Addressing Compliance Issues: Investigate and resolve compliance-related issues, including potential violations and member complaints.
  • Reporting: Prepare compliance reports for senior management, the board of directors, and regulatory agencies.
  • Acting as a Point of Contact: Serve as a point of contact for compliance questions and issues, both internally and externally.

AML Manager

Redstone Federal Credit Union
11.2017 - 07.2023
  • BSA/AML Compliance: Adherence to BSA/AML, OFAC, Identity Theft, and Fraud Mitigation policies and procedures is a core responsibility.
  • Alert Monitoring: Managing an alert monitoring system for BSA/AML, fraud, and other financial crimes is likely.
  • Case Investigations: Conducting thorough case investigations, analyzing transaction information, and researching/filing CTRs (Currency Transaction Reports) and SARs (Suspicious Activity Reports) is essential.
  • Risk Assessments: Evaluating and preparing risk assessments and making suggestions for adjustments to monitoring systems is expected.
  • Collaboration: Working cooperatively with internal and external stakeholders to gather information for investigations and ensure effective AML compliance across departments.
  • Training & Education: Providing guidance and education to staff on AML requirements and related topics is crucial to maintaining a strong compliance culture.
  • Regulatory Knowledge: Strong understanding of relevant federal and state regulations, including BSA/AML, OFAC, and consumer protection laws is necessary.

Payment and Screening Manager

SABB
11.2010 - 09.2017
  • Payment Screening Processes: Managing payment screening processes to ensure adherence to relevant regulations and internal policies.
  • Anti-Money Laundering (AML) Compliance: Collaborating with the AML team and other departments to identify and manage AML risks associated with payments and transactions.
  • Fraud Prevention: Preventing payment fraud and other illicit activities, safeguarding the bank's operations and customer funds.
  • Regulatory Compliance: Ensuring the bank's payment screening and compliance processes align with national and international regulations, such as those set by Saudi Arabian Monetary Authority (SAMA) and other relevant bodies.
  • Technology and Systems: Overseeing the use and optimization of payment screening technologies and systems, including automation and case management platforms.
  • Training and Guidance: Providing guidance and training to relevant teams on payment screening procedures and compliance matters.
  • Reporting: Generating reports on screening activities and compliance status for management and regulatory bodies.

COMPLAINCE OFFICER FOR CREDIT CARDS

SABB
12.2009 - 11.2010
  • Regulatory Compliance:Monitor and interpret regulations related to credit card products, such as consumer credit laws and data protection regulations.
    Implement new or updated regulations across relevant credit card systems, processes, and products.
    Ensure compliance with applicable laws, rulings, and regulations, including those of the Saudi Arabian Monetary Authority (SAMA).
  • Risk Assessment and Management:Conduct compliance risk assessments specifically for credit card operations.
    Identify, assess, and mitigate risks associated with credit card products and services, including fraud, operational risks, and regulatory risks.
    Develop and implement preventative measures and compliance processes to enhance the credit card compliance program.
  • Policy and Procedure Development:Develop and revise credit card-related compliance policies, procedures, and internal controls.
    Ensure that credit card-related policies and procedures are aligned with all legal and regulatory requirements.
  • Auditing and Monitoring:Perform compliance reviews and audits of credit card activities and documentation.
    Monitor and track credit card-related compliance issues, concerns, and deficiencies.
    Coordinate with internal and external auditors during compliance audits of credit card operations.
  • Investigations and Issue Resolution:Investigate and resolve consumer complaints related to credit card products.
    Conduct investigations into potential violations of credit card-related rules, regulations, and policies.
  • Training and Communication:Provide guidance and direction to business leaders on compliance matters related to credit cards.
    Develop and implement compliance training programs for staff involved in credit card operations.
    Communicate regulatory changes and necessary actions to relevant teams within the bank.
  • Reporting:Prepare reports for management and executive committees on the results of compliance reviews and relevant regulatory changes.
    Ensure that compliance deficiencies are corrected and provide guidance on how to avoid or handle similar situations in the future.

Internal Control Officer

SABB
11.2008 - 12.2009
  • Developing and managing internal control assessment programs for various bank operations.
  • Formulating bank-wide risk assessments.
  • Conducting internal audits and reviews to evaluate control systems and adherence to procedures.
  • Identifying and analyzing risks related to financial reporting and operational processes.
  • Providing recommendations to management on improving controls and risk mitigation.
  • Ensuring compliance with applicable laws, rulings, and regulations, including those from SAMA.
  • Staying informed about regulatory changes and their potential impact.
  • Preparing internal control reports and analyzing data related to control effectiveness and risk management.
  • Reporting risk events and escalating key risk situations.
  • Maintaining audit tracking documents and following up on findings.
  • Collaborating with departmental managers to address control deficiencies.
  • Providing training on internal control principles.
  • Assisting in developing strategies to streamline processes and enhance operational efficiency.

KYC Officer

SABB
01.2007 - 11.2008
  • Customer Identification and Verification: Verify the identity of individuals and entities opening accounts or engaging in business with SABB. This involves obtaining and reviewing identification documents, utilizing internal and external sources for information, and ensuring accuracy and completeness of records.
  • Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD): Conduct appropriate levels of due diligence based on the risk profile of the client. For higher-risk clients, EDD is performed, involving more in-depth research and analysis to understand the nature of their business, source of funds, and potential risks.
  • Risk Assessment: Assess the risk level of clients using predefined parameters to categorize them into low, medium, or high-risk groups. This helps to determine the level of due diligence required and ongoing monitoring needs.
  • Monitoring and Reporting: Monitor client transactions for unusual or suspicious activities, identifying potential red flags and escalating them to the appropriate department. This may involve transaction monitoring and analysis. Prepare and present reports to management on the effectiveness of KYC processes.
  • Regulatory Compliance: Ensure compliance with all relevant KYC/AML (Anti-Money Laundering) regulations and guidelines, including those set by the Saudi Arabian Monetary Authority (SAMA). Stay up-to-date with regulatory changes and adapt KYC procedures accordingly.
  • Collaboration: Work closely with Relationship Management, Compliance teams, and other relevant departments to gather information, ensure smooth processes, and resolve issues related to KYC.
  • Training and Guidance: Provide training and guidance to relevant teams on KYC procedures and regulatory requirements.
  • Record Keeping: Maintain accurate and up-to-date records of KYC processes and findings.

New Accounts Officer

SABB
01.2006 - 12.2006
  • Customer Interaction: Engaging with potential new customers, explaining available banking services (e.g., checking, savings, loans, online banking), and answering inquiries to guide them in selecting suitable account options.
  • Account Opening Process: Assisting customers in completing account applications, verifying their identity and eligibility according to regulatory requirements (including KYC/AML procedures), and ensuring all necessary documentation is accurate and complete.
  • Customer Onboarding: Guiding new clients through the initial onboarding process, including setting up online banking access, issuing debit/credit cards, and explaining relevant bank policies and procedures.
  • Cross-Selling: Identifying customer needs and recommending appropriate bank products and services, potentially including loans or investment options.
  • Customer Service: Addressing customer inquiries, resolving issues related to new accounts, and ensuring a positive customer experience.
  • Record Keeping: Maintaining accurate records of customer interactions and account information within the bank's systems.
  • Compliance Adherence: Ensuring that all actions and processes comply with bank policies and regulatory requirements.

Education

Bachelor of Management - Accounting

AL-QUDS UNIVERSITY
JORDAN
05-2008

Skills

  • Regulatory compliance oversight
  • Investigative skills
  • Audits management
  • Regulatory examinations
  • Quality controls
  • Know your customer
  • Compliance auditing
  • Regulatory standards
  • Compliance initiatives
  • Internal auditing
  • Risk assessments
  • Internal audits
  • AML
  • PAYMENTS SCREENING

Accomplishments

    1. Developing and Implementing Compliance Programs:

  • Result: Developed and implemented a new risk-based compliance framework, resulting in a 30% reduction in regulatory violations within the first year.
  • Action: Led the creation of a comprehensive compliance program, including policies, procedures, and internal controls, leading to a 60% reduction in regulatory breaches for a financial company.
  • 2. Improving Efficiency and Effectiveness of Compliance Processes:

  • Result: Streamlined the internal audit process, leading to a 20% increase in efficiency and accuracy.
  • Action: Implemented new compliance protocols that improved adherence to research guidelines by 30%, resulting in fewer incidents of non-compliance.
  • Result: Reduced the time needed to accurately budget and forecast for compliance, creating opportunities for strategic analysis and collaboration.
  • Action: Managed cross-functional project teams to implement a new GRC tool, resulting in a 20% increase in process efficiency.
  • 3. Strengthening Risk Management and Mitigation:

  • Result: Identified and mitigated 15 critical regulatory risks previously unrecognized, leading to a 15% reduction in legal exposure.
  • Action: Instituted an effective Risk Management program that reduced the number of customer complaints by 30%.
  • Result: Developed advanced risk assessment techniques and implemented a risk assessment framework that identified key vulnerabilities, informing strategic decision-making processes.
  • Action: Architected climate risk stress testing methodology adopted by executive leadership, quantifying $230M in potential exposure.
  • 4. Enhancing Compliance Training and Culture:

    Compliance Managers can enhance training programs and foster a culture of compliance through various actions. Accomplishments include developing and delivering training that increases awareness and reduces violations, such as training over 200 faculty and staff on research compliance, resulting in a 15% reduction in violations. Partnering with HR to achieve a 100% completion rate for a company-wide Code of Conduct training is another example. Enhancing the training curriculum for numerous staff members can also significantly increase regulatory awareness and reduce violations. Leading intensive employee training sessions can ensure a high adoption rate of new legal guidelines.

    5. Successful Audits and Regulatory Compliance:

    Ensuring successful audits with no penalties or legal issues is a key accomplishment. Successfully passing multiple consecutive regulatory audits with zero non-compliance instances is a strong indicator of effectiveness. Conducting comprehensive compliance audits that lead to a reduction in non-compliance issues is also a significant achievement. Managing compliance efforts across different business lines to ensure adherence to regulations and policies and avoid major issues during audits is another valuable contribution.

    6. Utilizing Technology and Innovation:

    Implementing new compliance management systems to improve operational efficiency is a notable accomplishment. Automating compliance monitoring tools can significantly reduce manual tasks and allow for real-time issue detection. Utilizing advanced analytics tools to increase compliance reporting efficiency is another way to leverage technology. Implementing automated compliance tracking systems can also improve reporting efficiency.

Languages

English
Full Professional
Arabic
Native or Bilingual

Timeline

Compliance Manager

Redstone Federal Credit Union
07.2023 - Current

AML Manager

Redstone Federal Credit Union
11.2017 - 07.2023

Payment and Screening Manager

SABB
11.2010 - 09.2017

COMPLAINCE OFFICER FOR CREDIT CARDS

SABB
12.2009 - 11.2010

Internal Control Officer

SABB
11.2008 - 12.2009

KYC Officer

SABB
01.2007 - 11.2008

New Accounts Officer

SABB
01.2006 - 12.2006

Bachelor of Management - Accounting

AL-QUDS UNIVERSITY