Experienced and results-driven Operations Manager with 13 years of progressive experience in logistics, including 10 years specializing in operations and logistics management. From starting as a delivery driver to transforming Faust Furniture from a single box truck operation into a thriving 3PL provider, I have honed expertise in warehousing, inventory optimization, route planning, distribution, and cost management. Adept at leveraging Lean and Six Sigma methodologies, I specialize in maximizing operational efficiency, reducing costs, and driving continuous improvement across logistics workflows. Known for an unwavering commitment to delivering results, I take a proactive, hands-on approach to overcoming challenges, ensuring every task is completed with precision and persistence. My leadership philosophy, rooted in the belief that no task is beneath anyone, empowers teams to achieve exceptional outcomes while maintaining customer satisfaction. Seeking to apply my expertise in operations and logistics management to drive growth and operational excellence across diverse industries and organizations.
Overview
14
14
years of professional experience
Work History
Operations Manager
Faust Furniture
Carrollton, GA
06.2020 - Current
Company Overview: 3PL
Implement Lean & Six Sigma methodologies to streamline operations, increasing productivity by 20% and reducing costs by 15%
Design and execute innovative distribution strategies, improving route optimization and reducing transit times by 18%
Spearhead cross-docking initiatives, reducing handling time by 25% and enabling faster delivery of high-priority orders
Negotiate delivery schedules with dealers and manufacturers, increasing on-time deliveries by 12% and improving warehouse unloading efficiency
Achieve 99% inventory accuracy by enforcing updated warehouse management procedures and safety protocols
Recruit, train, and manage a high-performing team, boosting retention rates by 30% through leadership development programs
Monitor KPIs, including freight costs and delivery times, and implement data-driven strategies to improve operational efficiency by 22%
Oversee P&L responsibilities, driving year-over-year profit growth of 10% through cost-control measures and resource optimization
3PL
Logistics & Warehouse Manager
Faust Furniture
Carrollton, GA
08.2014 - 06.2020
Company Overview: 3PL
Reduced logistics costs by 18% through strategic route planning, maximizing trailer utilization, and minimizing fuel consumption by 10%
Integrated new technologies into warehouse workflows, improving processing speed by 15% and increasing throughput capacity
Collaborated with manufacturers and sales representatives to prioritize high-demand orders, achieving a 95% order fulfillment rate
Enhanced customer satisfaction by reducing delivery times by 22% and ensuring seamless LTL/TL coordination
Implemented an inventory tracking system that reduced inventory discrepancies by 20% and improved stock accuracy
Optimized warehouse layout to improve space utilization by 25% and streamline picking, packing, and shipping processes
Developed and enforced safety protocols, achieving a 100% compliance rate during audits and reducing workplace incidents
Managed warehouse staffing levels to meet fluctuating demand, reducing overtime costs by 12% while maintaining productivity
Established preventive maintenance schedules for warehouse equipment, minimizing downtime and improving operational efficiency
3PL
Delivery Courier
The Furniture House
Carrollton, GA
08.2011 - 08.2014
Achieved a 98% on-time delivery rate by optimizing routes, reducing transit times by 20%, and minimizing operational costs
Delivered high-volume orders while maintaining secure transportation of goods, consistently meeting tight deadlines
Collaborated with dispatch teams to resolve logistical challenges, improving delivery efficiency by 15%
Education
Majored in Supply Chain Management - Supply Chain Management
West Georgia Technical College
06.2015
Highschool Diploma -
Carrollton High School
05.2011
Skills
Operations & Logistics Management
Lean & Six Sigma Methodologies
Leadership & Team Development
Maximizing Trailer Utilization
Route Optimization & Distribution
Fleet Management & DOT Compliance
Cross-Docking & Freight Handling
Safety Standards & Quality Assurance
Strategic Planning & Cost Control
Warehousing & Inventory Management
Timeline
Operations Manager
Faust Furniture
06.2020 - Current
Logistics & Warehouse Manager
Faust Furniture
08.2014 - 06.2020
Delivery Courier
The Furniture House
08.2011 - 08.2014
Majored in Supply Chain Management - Supply Chain Management