Rusty J Wood

• Oversaw day-to-day production activities in accordance with business objectives.
• Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
• Defined, implemented and revised operational policies and guidelines.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Evaluated performance, adjusted strategies and maintained agile, sustainable operations.
• Monitored budget and utilized operational resources.

• I haver recruited, hired, and trained crew members. I have even done this in the field with students riding with our Co.
• Established work priorities for my management team.
• Managed daily operations, including supervising multiple team members across seven counties.
• Conducted performance reviews providing coaching and feedback to benefit both company and employee.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Reduced cost during COVID by sharing staff with other divisions of the Co.
• Was able to covert a daily public standby into a profit based COVID test site in Bastrop Co.
• Review timesheets to ensure proper coding and accuracy of payroll.
• Managed staffing for emergency evocations, deployments, and other calls for service.
• Most importantly I find a way to say yes when asked to complete a task or lend a hand to another area or customer.

Provide immediate supervision of employees, stations, units and spare units in assigned area to ensure quality patient care and transportation of the sick and injured in accordance with local, state, national and Acadian Ambulance standards of practice.

· Supervises up to 40 EMT personnel, observing field personnel on emergency and non-emergency scenes.

· Coaches employees, providing professional and personal guidance, aimed at optimizing performance and morale.

· Oversees proper completion of all logs.

· Observes crew change and ensures smooth transition.

· Responsible for employee documentation and maintenance of the computerized employee profile system (i.e., commendations, counseling’s, attendance, incident reports, etc.).

· Maintains 24 hour on-call status

· Staffs openings and extra crews in area as needed.

· Monitors 02 levels at stations in assigned area.

· Ensures equipment is routed to appropriate units and stations.

· Monitors and reports on condition of mainline and spare units in area.

· Monitors refusals, on-scene times and All Safe driving reports and implements strategies with employees for improvement.

· Communicates policies, procedures and information appropriately and in a timely manner to employees.

· Monitors station maintenance.

· Participates in goal planning sessions.

· Participates in area disaster drills.

· Visit hospital and nursing home staffs to maximize relationships.

· Assists Operations Manager with corrective action, investigations and complaint resolutions.

· Monitors petty cash at assigned stations in the district.

· Monitors usage and storage of controlled substances.

· Facilitates a sprint shift report to district management.

· Attends staff meetings and may assist with facilitation of such.

· Represents Acadian at occasional public meetings.

· Responds to calls as a first responder when necessary.

· Periodically rides third person with assigned employees.

· Responsible for the daily schedule and making sure all openings are filled.

· Responsible for Level 2 approval of all area timesheets/correcting errors/investigating erroneous entries/educating other Ops Supervisors on coding errors found.

· Monitors the daily HepB/TB/Blood Draw list and alerts other members when an employee on the list is working.

· Obtains copies of employee credentials.

· Alerts employees who have not taken the mandatory monthly CBT.

· Assists with various ambulances needs for urgent items out of the main station supply room.

· Assists with standby preparation/organization, and sets up demos/standbys in the crew scheduler.

· Monitors football game needs and makes sure Fleet Maintenance is notified about ambulance needs/prepares gear and narcotics for the oncoming crew.

· Assists with schedule changes and organization of daily unit adjustments/needs. Obtains signatures on assigned documents.

· Performs other duties as assigned.

• Assisted sales team with marketing and building relationships to grow targeted sales channels.

Provide evaluation, training and auditing activities that promote improved patient care and safety compliance for EMS personnel.

• Communicated audit findings by preparing and disseminating final reports to the Medical Director and Operations Manager.
• Researched and implemented best practices to improve audit results.
• Evaluated internal systems and prepared training initiatives to mitigate ongoing problems.