Rusudan Tartarashvili
NY
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Bartender
The Ten Bells
07.2021 - Current
- Record accurate orders, managed cash/credit card payments, and maintain inventory of beverage selections
- Ensure that all guests felt welcome and were given responsive, professional, and gracious service always
- Processes full knowledge and descriptions of all wines, and beers in the bar and making recommendation
Sales Associate
Massimo Dutti
08.2018 - 11.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Preschool Teacher Assistant
Daisy Day Care
08.2015 - 08.2018
- Supported students in their learning as directed by the class teacher
- Assisted teachers in preparing resources and equipment
- Helped prepare and erect classroom displays
- Supervised children during lunchtime and assisted them with meals
- Promoted student involvement in academic, skill training, socialization, communications, and setting goals
- Communicated with parents about daily activities and behaviors
Gov. Affairs Specialist
Public Service Hall
07.2011 - 07.2014
- Provided services to Legal Entities of Public Law and serviced different public agencies and private sectors
- Maintained ongoing effective contact with local officials and their staff
- Worked with the government affairs staff on providing customers passports, ID cards, and citizenships
- Supported customers with getting their marriage registration, birth registration, and property registration
- Able to handle confidential and sensitive information with discretion
- Prepared all FDA submissions while achieving compliance with strict regulations
- Supported customer with Apostilling documents from other countries
Banking Specialist
Bank of Georgia
09.2010 - 05.2011
- Assisted clients in achieving their financial goals through expert guidance on savings, investments, and loans.
- Maintained excellent client relations, resulting in increased referrals and repeat business.
- Streamlined loan application processes for faster approvals and quicker fund disbursements.
- Investigated and resolved account issues by offering applicable options to customers.
- Developed comprehensive strategies for business growth, targeting both existing customers and new market segments.
- Utilized data-driven insights to optimize marketing efforts targeting specific customer segments for better results.
- Increased customer satisfaction by providing personalized banking solutions and exceptional service.
- Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
Coordinator
Ivane Javakhishvili Tbilisi State University
05.2009 - 07.2010
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
Bachelor’s Degree - General Psychology
Hunter College
New York, NY06.2024
Bachelor’s Degree - Political Science
Technical University
06.2010
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- POS program
- Works well with others
- Detail oriented
- Customer service
- Problem solving
- Decision making
- Organized
- Multitasking
- Highly reliable
- Team player attitude
Languages
Georgian
Native or Bilingual
Russian
Full Professional
English
Full Professional
Spanish
Limited Working
Certification
- Bartender & Mixologist Certification–United States Bartenders' Guild.
Trainings
Public Policy Analysis:
Developed the ability to critically analyze public policies, assess their impacts, and contribute to informed decision-making processes.
Customer Service in Government:
Explored best practices for delivering exceptional customer service within government agencies, focusing on citizen engagement, responsiveness, and service delivery models.
Designed strategies to handle public inquiries and feedback effectively, fostering a culture of accountability and accessibility
Communication Skills:
Enhanced verbal and written communication skills tailored for diverse audiences, including community members, stakeholders, and government officials.
Practiced developing clear and compelling reports, presentations, and public communication strategies.
Timeline
Bartender
The Ten Bells
07.2021 - Current
Sales Associate
Massimo Dutti
08.2018 - 11.2019
Preschool Teacher Assistant
Daisy Day Care
08.2015 - 08.2018
Gov. Affairs Specialist
Public Service Hall
07.2011 - 07.2014
Banking Specialist
Bank of Georgia
09.2010 - 05.2011
Coordinator
Ivane Javakhishvili Tbilisi State University
05.2009 - 07.2010
Bachelor’s Degree - Political Science
Technical University
Bachelor’s Degree - General Psychology
Hunter College
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