Rutger Whyte
Tempe,AZ
Summary
Experienced IT Specialist with expertise in hardware, customer service, and technical training. Proven ability to improve workflows and create thorough documentation.
Overview
8
8
years of professional experience
Work History
Configuration Specialist
IT 1
Phoenix, AZ
08.2025 - Current
- Configured Microsoft and Apple laptops, desktops, and mobile devices using Intune and JAMF. Devices were then quality checked by another team member.
- Configured Lexmark, Canon, and Zebra printers using the web GUI for desktop printers, and Zebra Printer Profile Manager Enterprise.
- Deployed software to endpoints using SCCM, remote in to assist the user with installation (if needed), and escalate any installation issues to the service desk/
- Deployed images to VDIs through Nerdio and assisted the Cloud Management team with deployments/
- Collaborated with internal teams to improve processes or discuss changes that are needed to improve our workflow.
Help Desk Tier 2
Master Electronics
Phoenix, AZ
08.2024 - 07.2025
- Updated laptop/desktop imaging process and documentation to IT standards utilizing Azure Intune.
- Trained team members on how to troubleshooting Azure imaging issues, created documentation
- Created their asset management for desktops, laptops, mobile devices, etc. Created spreadsheets to track assets throughout the company and who the asset is assigned to
- Created multiple SOPs that was shared with the team and executive management to help improve service desk SLAs
- Learned about Zebra technologies on a deeper level and understanding. Assisted in creating new software deployments through StageNow and Zebra DNA
- Assisted the Help Desk manager directly with reports and providing updates on asset counts
- Improved asset storage area by clearing out old equipment, sorting stock, and contacting vendors for buyback programs
Help Desk Technician
Tivity Health Inc.
Chandler, AZ
08.2022 - 11.2023
- Created several SOPs for their call center involving hardware/software troubleshooting, setup guides, and FAQ answers to help relieve some calls to the help desk.
- Managed tickets and calls from remote users and offices ranging from call audio issues to network troubleshooting.
- Collaborated with cross-functional teams to streamline incident management processes.
IT Specialist
Acumen Fiscal Agent
Gilbert, AZ
04.2021 - 06.2022
- AD and Gsuite administration of accounts (Account creation, terminations, access requests, email administration)
- Utilized ServiceDesk for receiving tickets. Tickets included break/fix, network connectivity, hardware setup/decommission, new hires, printers/copiers/scanners (HP, Brother, Konica Minolta), asset management, asset tracking
- Travel to remote office locations throughout Arizona, with some out of state travel. Travel would involve hardware refreshes, break/fix any equipment onsite as needed, setup of new offices/office moves, and list any new issues that were not advised of prior to traveling
IT Specialist
Epiq Global
Minneapolis, MN
10.2019 - 09.2020
- Utilized ServiceNow ticketing system, assisting with break/fix, hardware upgrades/troubleshooting, LWAN and LAN troubleshooting, printers/copiers/scanners setup and troubleshooting, application installs/troubleshooting
- Assisted moving the office to work from home when Covid started. Worked with internal teams to configure 2FA, configured laptops and personal devices for associates, and provide SOPs to associates for home setup
- Traveled to associates home, upon request, to setup and connect home office equipment
IT Apprentice / IT Support
24/7 Intouch
Mesa, AZ
05.2018 - 10.2019
- Utilized JIRA for ticketing and asset management
- Tasks involved were, but not limited to, break/fix tickets, network troubleshooting, application troubleshooting/configuration, hardware setup/troubleshooting (Windows 10, iOS, Android, Chrome), VLAN swaps, AP testing, hardware security compliance
- Perform weekly inventory counts including physical equipment within the client areas and our storage. Updated within JIRA and reported any discrepancies.
- Worked with internal IT teams to resolve outages, planning for client changes/moves/sunsetting,
Education
High School Diploma -
Conservatory of Recording Arts And Sciences
AZ03-2014
High School Diploma -
McClintock High School
Tempe05-2010
Skills
- Customer support
- Network configuration
- Application support
- Incident management
- Technical training
- Software deployment
- Hardware configuration
- Configuration management
- Operating systems
Languages
English
Native or Bilingual
Timeline
Configuration Specialist
IT 1
08.2025 - Current
Help Desk Tier 2
Master Electronics
08.2024 - 07.2025
Help Desk Technician
Tivity Health Inc.
08.2022 - 11.2023
IT Specialist
Acumen Fiscal Agent
04.2021 - 06.2022
IT Specialist
Epiq Global
10.2019 - 09.2020
IT Apprentice / IT Support
24/7 Intouch
05.2018 - 10.2019
High School Diploma -
Conservatory of Recording Arts And Sciences
High School Diploma -
McClintock High School