Ruth A. Jordan
Saint Cloud,United States
Summary
Detailed-oriented and hardworking individual with a strong background in dental care and customer service, seeking to transition to a veterinarian field; Passionate about serving the community and their furry loved one. Excellent communication and organization skills, and highly adaptable to new environments.
Overview
12
12
years of professional experience
Work History
Veterans Service Representative
Veterans Administration
St. Petersburg, Florida
01.2024 - Current
- Assisted veterans with claims processing and benefits eligibility determination.
- Provided information on services available through the Veterans Administration.
- Coordinated with community organizations to enhance veteran support programs.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Utilized various software and tools to streamline processes and optimize performance.
- Updated and maintained databases with current information.
Dental Noncommisioned Officer
United States Army
Wahiawa, FL
03.2022 - 01.2024
- As a squad leader and a non-commission officer in charge( NCOIC) of the Advanced Education in general dentistry program, I manage eight junior enlisted Soldiers, 22 dental Officers, and 45 civilian dental assistants daily.
- Oversee all aspects of the clinic's operations, including daily oversight of the front desk, 45 dental operatories, and workflow.
- Coordinate referrals and explain treatment plans to patients as the oral surgery schedule coordinator.
- Oversee the front desk, greet patients, respond to telephone and walk-in inquiries, take messages for all specialty providers, and contact patients for upcoming appointments.
- Managed customer complaints and requests, utilizing problem-solving skills to address issues quickly and effectively.
Preventative Dental Specialist
United States Army
Fort Eustis, VA
04.2020 - 02.2022
- Conducted a thorough review of each patient's health history and took vitals before performing hygiene procedures; familiar with medications and devices that are contraindicators.
- Supported Fort Eustis Veterinary Clinic as their designated preventative dentistry specialist for all military working dogs stationed on post.
- Educated patients regarding their oral health and provided solutions to improve their overall health.
- Referred patients to the proper specialists to achieve better overall health.
- Performed prophylaxis treatment, including teeth cleaning, flossing, gum massage, and education.
- Performed and interpreted diagnostic and panoramic X-rays and digital imaging.
- Provided educational services for patients on oral health and preventative techniques.
- Assisted dentist during examinations, communicating findings from initial examinations.
- Built relationships to understand better individual needs and reach ideal goals for their oral health.
Dental Specialist
United States Army
Fort Eustis, USA
04.2018 - 03.2020
- Experienced with anticipating a dentist’s needs and providing them with the right tools to perform a task.
- Able to be prepared and adapt when procedures do not go as planned.
- Adaptability with new technologies and systems.
- Assisted with over 200 procedures, quarterly, ensuring patient comfort and safety.
- Collaborated with front desk to provide excellent patient service.
- Maintained 32 dental chairs, dental equipment and instruments.
- Prepared dental operatory, selected and arranged instruments.
- Sterilized and prepared dental and surgical equipment.
- Experienced with various dental equipment such as X-ray and panoramic machine, dental handpicks and sterilization equipment.
- Educated patients by giving oral hygiene, plaque control and post operative instructions.
- Administratively, scheduled patients and keep patient records.
- Kept track of patient appointments and patient information.
Lead Dental Assistant
Dental Care of West Melbourne
West Melbourne, USA
04.2014 - 03.2018
- Performed office management tasks, scheduled appointments, maintained patient records and sending billing statements.
- Maintained inventory of dental supplies and ordered when necessary and reducing waste.
- Provided thorough explanations of patient's benefits, entitlements, and requirements for dental care and procedures as related to insurance cost coverage and out-of-pocket costs.
- Reviewed dental claims and made determinations as to eligibility for the type of benefits patients were approved for including questions related to prior services referred to patients before coming to our dental clinic.
- Requested relevant medical and/or administrative evidence from insurance companies to make eligibility determinations for the payment of dental procedures.
- Analyze patient medical documents for evidence and insurance benefits to identify and recognize required actions for insurance claims every week.
- Mentored and taught various dental procedures and customer service skills that relate to our dental corporate office and improving team productivity.
- Inputed data for processing claims and generating automated correspondence.
- Recorded patients’ health histories, documented current symptoms and pulled up records from prior visits for the dentist to view and evaluate.
Education
Some College (No Degree) - Health Science
American Military University
Charles Town, WVSkills
- Customer interaction/service
- Patient record management
- Appointment scheduling
- Follow-up calls
- Client check-in
- Billing and invoicing
- Medical record keeping
- Empathy for animals
Clearance
Active Secret Clearance
Military Status
Army retired Veteran
References
- Richard Osbourne, current supervisor, (646)996-8849646) 996-8849
- Jigna Steward, prior supervisor, (706)341-7462
- Samantha Brown, prior co-worker, (774)571-1435
Timeline
Veterans Service Representative
Veterans Administration
01.2024 - Current
Dental Noncommisioned Officer
United States Army
03.2022 - 01.2024
Preventative Dental Specialist
United States Army
04.2020 - 02.2022
Dental Specialist
United States Army
04.2018 - 03.2020
Lead Dental Assistant
Dental Care of West Melbourne
04.2014 - 03.2018
Some College (No Degree) - Health Science
American Military University