Summary
Overview
Work History
Education
Skills
Electrical Experience
Languages
Timeline
Generic

Ruth Bermudez

Vista,CA

Summary

My name is Ruth Bermudez, currently attending California State University of San Marcos while majoring in Electrical Engineering. The current position that I work in is a customer service representative which allows me to be able to attend to a variety of clients and satisfy their needs. While being able to multitask other jobs given to me by upper management, i continue to cultivate positive relationships with not only coworkers but customers as-well. If given the opportunity to grow at a different job, I am a motivated individual who learns at a fast pace, communicates efficiently and enjoys interacting with customers while creating a professional relationship.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

The Home Depot
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered approximately 20-30 calls the hour with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

Bachelor of Science - Electrical Engineering

California State University - San Marcos
San Marcos, CA
05.2027

Skills

  • Data Entry
  • Call Management
  • Product Knowledge
  • Customer Service
  • Retail Store Support
  • Intermediate American Sign Language

Electrical Experience

At the begging of my electrical engineering journey I was taught to:

  • design simple circuits based on instructions
  • construct circuits on a circuit board based on the design
  • troubleshoot errors on a circuit board

Later in the semester I was shown how use connections on a training Programmable Logic Control System and shown how to program the circuit on Arduino. I finished off my freshman year using the PLC system as a traffic light prototype.

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Representative

The Home Depot
02.2023 - Current

Bachelor of Science - Electrical Engineering

California State University - San Marcos
Ruth Bermudez