Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Correa

WA

Summary

Dynamic Care Coordinator with extensive experience at Comprehensive Healthcare, adept at crisis intervention and case management. Proven ability to enhance client outcomes through proactive communication and comprehensive resource referrals. Bilingual in English and Spanish, skilled in medical billing and maintaining confidentiality while delivering exceptional service. A dedicated team player committed to improving community health.

Overview

7
7
years of professional experience

Work History

Care Coordinator-Community Information Specialist

211
, WA
12.2024 - 08.2025
  • Support community health by assisting health care providers and patients with closed-loop referrals to social supports in targeted regions of Oregon and Southwest Washington. Assist in the launch of a one-year healthcare navigation pilot program.
  • Help find solutions to a range of concerns through active listening, deep knowledge of social service networks, and adherence to agency protocols.
  • Assist patients whose healthcare providers have identified a need for community social service supports by providing referrals, recording information and case notes, and following up with patients, social service providers, and clinicians, using the healthcare database.
  • Monitor and respond as necessary to all agency communication tools; participate in training, staff meetings, and scheduled discussions designed to improve internal and external customer service and agency operations; make recommendations about database improvements; and participate in other projects as assigned.
  • Answer and return over 60 phone calls daily, texts, and emails from diverse clients who need efficient, accurate, confidential, and unbiased social service referrals.

Paralegal

Fielding Law Group
Remote
06.2024 - 09.2024
  • Collaborated with team members from different departments to ensure strategies and objectives were aligned and executed efficiently.
  • Coordinated meetings with clients and attorneys to discuss case details and evidence, and helped in the preparation of testimony and depositions.
  • Provided administrative support for five attorneys by conducting and scheduling meetings, managing all forms of internal and external communication, and facilitating conflict resolution with staff, clients, and outside agencies.
  • Reduced workflow downtime by effectively organizing and managing legal documents, client billing, deadlines, and case management notes in company filing systems and databases.
  • Conducted client interviews and investigations to gather and request vital, case-relevant information and documents.
  • Drafted legal documents, including appeals, demands, contracts, and legal memoranda, for attorney review and submitted approved materials to appropriate parties.

Behavior Health Specialist II/Office Coordinator

Comprehensive Healthcare
Sunnyside, WA
03.2018 - 10.2023
  • Supported all clinical staff as an office coordinator under the supervision of the clinical director and carried out administrative assistant requests for effective workflow.
  • Collected payments, set up insurance claims, and assisted clients in completing mandatory documents.
  • Answered incoming calls, scheduled appointments, coordinated schedules, participated in and recorded staff meetings, and requested medical records.
  • Provided clinical services in a residential and outpatient healthcare setting to motivate clients to build independent living skills, improve management of symptoms, and develop functional social skills.
  • Reviewed treatment plans, conducted groups, and facilitated discharge planning.
  • Mentored all new employees to assist clients in achieving treatment plan goals, and collaborated to ensure cross-system care.
  • Recorded resident progress, medications, and treatment in shift reports and communicated with employees on different shifts to ensure standardized patient care.
  • Supervised residents as they self-administered prescribed medications at designated times and provided PRNs as needed.
  • Provided interpreting services during evaluations, therapy sessions, and provider appointments.

Product Recall Case Manager/Remote

Lamb Weston
Richland, Washington
09.2022 - 11.2022
  • Compiled reports on Salesforce caseload and submitted them to supervisors for approval.
  • Resolved issues on an extensive case-by-case list and contacted each customer individually to reach satisfactory results.
  • Worked remotely as a team player to successfully meet deadlines.

Crisis Call Center Case Manager/Remote

Comprehensive Healthcare
Pasco, WA
03.2022 - 08.2022
  • Assessed clients' needs, developed safety plans, and monitored progress towards goals.
  • Facilitated communication between clients, families, caregivers, social services, and other agencies to ensure client needs were met.
  • Provided crisis intervention support for clients in emergency situations.
  • Maintained accurate case records and documentation according to agency guidelines.
  • Compiled reports on cases and submitted them to supervisors, per protocol.
  • Counseled clients on available resources within the community that could help meet their needs.
  • Provided referrals to appropriate health care providers or other community resources.
  • Adhered to ethical principles and standards to protect clients' confidential information.

Education

High School Diploma -

Sunnyside High School
Sunnyside, WA

Skills

  • Remote work, medical billing, healthcare regulations, insurance portals, benefits administration and bookkeeping experience
  • Screenings, interviews, case reviews
  • Excellent oral, verbal and written professional communication skills in both English and Spanish (Certified Interpreter)
  • Proactive team player with ability to multitask while maintaining a positive and professional attitude
  • Progress reporting, cases management, confidential services, phone etiquette with inbound/outbound calls, inventory, work orders, shipping and receiving, retail sales

Timeline

Care Coordinator-Community Information Specialist

211
12.2024 - 08.2025

Paralegal

Fielding Law Group
06.2024 - 09.2024

Product Recall Case Manager/Remote

Lamb Weston
09.2022 - 11.2022

Crisis Call Center Case Manager/Remote

Comprehensive Healthcare
03.2022 - 08.2022

Behavior Health Specialist II/Office Coordinator

Comprehensive Healthcare
03.2018 - 10.2023

High School Diploma -

Sunnyside High School

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Ruth Correa