Ruth Daniel
Roanoke,Virginia
Summary
Methodical Verification Specialist recognized for high productivity and efficiency in task completion. Specialized skills include risk assessment, data analysis, and compliance monitoring, ensuring accuracy and integrity in all verification processes. Strong communication, problem-solving, and organizational abilities enable success in fast-paced environments, delivering results with precision and reliability.
Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Product Specialist 3
Eversana Life Science and Services
01.2023 - 09.2024
- Provided customer service support to answer inquiries about product features, pricing, and availability.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
Verification Specialist
SJV Data Solutions
01.2022 - 01.2023
- Performed verification of customer accounts and ensured data accuracy.
- Monitored customer account activity to detect fraud or suspicious activity.
- Researched and evaluated customer information for compliance with internal policies and procedures.
CSR - Customer Service Representative
Orvis
06.2019 - 05.2021
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Gathered feedback from customers regarding products and services.
- Analyzed call trends to identify areas of improvement for customer service processes.
Packer
Layman Candy Company, Inc
05.2019 - 07.2020
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Wrapped items securely using appropriate packing materials.
- Packed products in accordance with specified instructions.
Picker Packer
Bimbo Bakeries USA
06.2018 - 09.2018
- Picked and packed order items.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Followed orders precisely for correct items, sizes and quantities.
Cashier
McDonald's
05.2017 - 06.2018
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Education
Bachelor of Science - Nursing Practice
Virginia Western Community College
Roanoke, VA06-2027
Associate of Science - Business Management
Virgina Western Community College
Roanoke, VA06-2023
High School Diploma -
William Fleming High School
Roanoke, VA06.2019
Skills
- Document Verification
- Identity Verification
- Background Checks
- Medical Terminology
- Call center experience
- CRM Software
- Call Management
- Data Collection
- Account updating
- Report Generation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- PHLEBOTOMY Certification
- CPR Certification
Languages
French
Elementary
Timeline
Medical Product Specialist 3
Eversana Life Science and Services
01.2023 - 09.2024
Verification Specialist
SJV Data Solutions
01.2022 - 01.2023
CSR - Customer Service Representative
Orvis
06.2019 - 05.2021
Packer
Layman Candy Company, Inc
05.2019 - 07.2020
Picker Packer
Bimbo Bakeries USA
06.2018 - 09.2018
Cashier
McDonald's
05.2017 - 06.2018
High School Diploma -
William Fleming High School
- PHLEBOTOMY Certification
- CPR Certification
Bachelor of Science - Nursing Practice
Virginia Western Community College
Associate of Science - Business Management
Virgina Western Community College
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