Ruth Fontaine
Orlando,FL
Summary
I have worked in customer service for over 5 years. I have all the necessary skills and knowledge needed to work. I speak 2 languages English and Haitian creole which adds to my customer service experience. I’ve effortlessly dealt with hundreds of people a day being that I worked for huge well known companies such as Wyndham. I love meeting and interacting with new people which always lead to high praises for me and the company I work for.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Wyndham Orlando Resort International Drive
03.2021 - 07.2024
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
Customer Service Cashier
Wyndham Bonnet Creek
08.2020 - 03.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Managed cash register operations accurately.
Front Desk Agent
Coco Key Resort
05.2017 - 08.2020
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and transfer calls to correct departments if need be.
- Trained new staff members in customer service techniques and hotel operations.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Education
High School Diploma -
Maynard Evans High School
Orlando, FLSkills
- Customer Service
- Problem-solving skills
- Cash Handling
- Hospitality service expertise
- Front Desk Management
Languages
English
Native or Bilingual
Haitian Creole
Full Professional
Timeline
Front Desk Agent
Wyndham Orlando Resort International Drive
03.2021 - 07.2024
Customer Service Cashier
Wyndham Bonnet Creek
08.2020 - 03.2021
Front Desk Agent
Coco Key Resort
05.2017 - 08.2020
High School Diploma -
Maynard Evans High School
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