Ruth Gonzalez
Katy,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Self Employed
Self Employed Writer
Katy, TX
07.2022 - 08.2024
- Authored and published a book in January 2024 after taking a sabbatical
Operations Manager
Memorial Hermann
Houston, TX
08.2018 - 07.2022
- Ensured timely completion of tasks by coordinating schedules for 30 direct reports
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Created detailed reports on the performance of individual departments within operations.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
Operations Manager
North American Van Lines
Houston, TX
10.2010 - 01.2018
- Scheduling
- Conducted quality audits.
- Handled major client portfolios
- Ensured proper handling of job-related injuries, while maintaining OSHA standards.
- Facilitated daily safety discussions
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
US Military
Army
Houston, TX
08.2004 - 10.2010
- Served for a duration of 6 years
- Gained experience as an 88mike MOS before transitioning into the role of an occupational safety officer
- Handled soldier injuries, ensuring accurate documentation was maintained.
- Deployed twice during term
Skills
- Project Planning
- Networking
- Training & Development
- Supervision and leadership
- Team building
- Maintenance & Repair
- Communication
- Friendly, Positive Attitude
- Recordkeeping
- Teamwork and Collaboration
- Organization
- Attention to Detail
- Public Speaking
- Cultural Awareness
- Clerical Support
- 65 WPM Software Proficiency
Timeline
Self Employed
Self Employed Writer
07.2022 - 08.2024
Operations Manager
Memorial Hermann
08.2018 - 07.2022
Operations Manager
North American Van Lines
10.2010 - 01.2018
US Military
Army
08.2004 - 10.2010
Similar Profiles
Samwel MwangoSamwel Mwango
Professional Writing Consultant at Self Employed WriterProfessional Writing Consultant at Self Employed Writer
Carol Rebecca ReissCarol Rebecca Reiss
Author at Self Employed WriterAuthor at Self Employed Writer
Shannon KelleyShannon Kelley
Author and Screenwriter at Self Employed WriterAuthor and Screenwriter at Self Employed Writer
Keri DorseyKeri Dorsey
Writer at Self Employed WriterWriter at Self Employed Writer
KOSSI BATTAHKOSSI BATTAH
Insurance Executive at Lincoln Insurance Brokerage, LLCInsurance Executive at Lincoln Insurance Brokerage, LLC