Summary
Overview
Work History
Education
Skills
Timeline
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Ruth Gowins

Wooster,OH

Summary

Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering 20 plus years of experience in customer service.

Get along with others and am a very hard worker

Overview

4
4
years of post-secondary education
13
13
years of professional experience

Work History

Hospitality Specialist

Comfort Suites Hotel
Wooster, OH
07.2019 - Current
  • Greeted and assisted guests every day and gathered information about each reservation.
  • Offered appropriate reservation options based on expected attendees when coordinating events.
  • Collaborated with various team members to meet guests' requests.
  • Run Audit nightly

Hospitality Specialist

College Of Wooster
Wooster, OH
08.2005 - 12.2016
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Transitioned between breakfast and dinner service.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Communicated closely with Chef to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.

Education

High School Diploma -

Wooster High School
Wooster, OH
08.1980 - 06.1984

Associate of Applied Business - Business

Wayne County Schools Career Center
Smithville, OH
07.1996 - 11.1996

Skills

Front office operations

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Timeline

Hospitality Specialist

Comfort Suites Hotel
07.2019 - Current

Hospitality Specialist

College Of Wooster
08.2005 - 12.2016

Associate of Applied Business - Business

Wayne County Schools Career Center
07.1996 - 11.1996

High School Diploma -

Wooster High School
08.1980 - 06.1984

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Ruth Gowins