Ruth Gowins
Wooster,OH
Summary
Courteous Hospitality Specialist with keen understanding of guest expectations and conflict resolution strategies. Offering 20 plus years of experience in customer service.
Get along with others and am a very hard worker
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Hospitality Specialist
Comfort Suites Hotel
Wooster, OH
07.2019 - Current
- Greeted and assisted guests every day and gathered information about each reservation.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Collaborated with various team members to meet guests' requests.
- Run Audit nightly
Hospitality Specialist
College Of Wooster
Wooster, OH
08.2005 - 12.2016
- Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
- Transitioned between breakfast and dinner service.
- Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
- Communicated closely with Chef to fully understand special orders for customers, including those with food allergies and gluten intolerance.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Education
High School Diploma -
Wooster High School
Wooster, OH 08.1980 - 06.1984
Associate of Applied Business - Business
Wayne County Schools Career Center
Smithville, OH 07.1996 - 11.1996
Skills
Front office operations
Room preparation
Securing reservations
Money handling abilities
Professional telephone demeanor
Stocking and replenishing
Complaint resolution
Recordkeeping strengths
Customer support
Timeline
Hospitality Specialist
Comfort Suites Hotel
07.2019 - Current
Hospitality Specialist
College Of Wooster
08.2005 - 12.2016
Associate of Applied Business - Business
Wayne County Schools Career Center
07.1996 - 11.1996
High School Diploma -
Wooster High School
08.1980 - 06.1984