Ruth Hailu
Los Angeles,CA
Summary
Personable professional with exemplary customer service skills. Knowledgeable in tackling issues and concerns with efficiency. Looking to expand and elevate career.
Overview
9
9
years of professional experience
Work History
Barista Supervisor
Cafe De Leche
08.2022 - 11.2023
- Interviewed and trained new team members
- Managed inventory levels and placed orders to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Collaborated with management to develop innovative beverage recipes, increasing sales and customer satisfaction.
Pet Care
Self-employeed
06.2018 - Current
- Developed strong relationships with clients, leading to numerous referrals and repeat business.
- Enhanced client satisfaction by providing personalized and attentive care to their pets and homes.
- Ensured pet safety by adhering to strict guidelines for exercise, feeding, and medication administration.
Shift Lead & Barista
Starbucks
09.2018 - 02.2020
- Assisting store managers in executing store operations
- Anticipating customer and store needs by constantly evaluating environment and customers for cues
- Providing quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Dog Behavior Volunteer
Pasadena Humane Society
03.2015 - Current
- Provides enrichment and socialization for shelter dogs
- Member of Volunteer Advisory Committee | Provides feedback & suggestions on various programs to strengthen volunteer experience.
Sales Associate
The Dog Bakery
01.2017 - 10.2018
- Prepared store products while working alongside retail representatives to increase sales by enhancing product presentations and advertising collateral.
Sales Associate
Journeys
06.2016 - 12.2016
- Sold products to meet and exceed weekly, monthly, & yearly goals while providing a fun and helpful shopping destination for customers.
Education
Bachelor of Science - Agricultural Business And Management
Cal Poly Pomona
2022
Skills
- Abundant customer service experience
- Communication
- Collaboration / Teamwork
- Adaptability
- Training / Onboarding
- Data Analysis
Timeline
Barista Supervisor
Cafe De Leche
08.2022 - 11.2023
Shift Lead & Barista
Starbucks
09.2018 - 02.2020
Pet Care
Self-employeed
06.2018 - Current
Sales Associate
The Dog Bakery
01.2017 - 10.2018
Sales Associate
Journeys
06.2016 - 12.2016
Dog Behavior Volunteer
Pasadena Humane Society
03.2015 - Current
Bachelor of Science - Agricultural Business And Management
Cal Poly Pomona
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