Ruth Hailu
Richmond,VA
Summary
Strategic Account Manager with over 10 years of sales experience driving revenue growth through new account acquisition and long-term retention. Utilizes critical thinking and problem-solving skills to enhance customer relationships and streamline the buying process. Employs a consultative communication style that fosters trust and satisfaction.
Overview
13
13
years of professional experience
Work History
Account Manager
McKesson
12.2024 - Current
- Manage a portfolio of healthcare accounts, developing long-term customer relationships and identifying opportunities to increase sales, retention, and account profitability.
- Serve as a trusted business partner to physician practices and healthcare organizations, providing solutions across medical supplies, pharmaceutical products, laboratory testing, and specialty healthcare needs.
- Develop and execute account strategies based on customer needs, purchasing patterns, market opportunities, and business goals.
- Drive revenue growth through consultative selling, product recommendations, new product introductions, cross-selling, and account reactivation.
- Collaborate with internal teams to resolve customer issues, coordinate product availability, and ensure a seamless customer experience.
- Monitor account performance, sales trends, and purchasing activity to identify growth opportunities and proactively address risks.
- Educate customers on products, promotions, pricing programs, and cost-saving opportunities to support informed purchasing decisions.
- Conduct regular account outreach through calls, emails, and virtual video call interactions to strengthen relationships and maintain customer engagement.
Sales Professional
Rooms To Go
09.2021 - 12.2024
- Achieved sales targets consistently, demonstrating commitment to results.
- Guided customers through buying journey, improving overall satisfaction.
- Resolved complex customer queries effectively, enhancing store sales.
- Provided comprehensive after-sales support, boosting customer satisfaction and loyalty.
- Monitored inventory, ensuring product availability aligned with demands.
Sales Professional
Nordstrom
04.2013 - 06.2023
- Cultivated strong customer relationships, driving brand loyalty and increasing repeat business.
- Cultivated strong customer relationships, enhancing brand loyalty and repeat business.
- Implemented innovative merchandising strategies to improve product visibility and customer engagement.
- Collaborated with team members to exceed sales goals through effective sharing of insights.
- Provided exceptional after-sales support, ensuring customer satisfaction and retention.
Education
Bachelor of Science - Business Administration And Management
Western Goveners University
07-2026
High School -
South County High School
03-2017
Skills
- Account management
- Project management
- Customer needs assessment
- Territory management
- Client engagement
- Consultative selling
- Sales Training
- Customer service
- Teamwork and collaboration
- Account Strategy
Accomplishments
- Proficient in Microsoft Excel
- Achieved 130% to plan in Q2
Timeline
Account Manager
McKesson
12.2024 - Current
Sales Professional
Rooms To Go
09.2021 - 12.2024
Sales Professional
Nordstrom
04.2013 - 06.2023
High School -
South County High School
Bachelor of Science - Business Administration And Management
Western Goveners University