BuildingLink
Ruth Hutson
Concierge
Bronxville,NY
Summary
Offering excellent interpersonal skills and genuine interest in providing outstanding customer service, eager to develop and grow in residential concierge setting. Contributes understanding of residents needs and preferences, along with strong organizational and communication skills. Ready to use and develop customer service and problem-solving in concierge role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Concierge Doorwoman
Lovett Realty
06.2022 - 06.2023
- Top Tier Customer Service and Care
- Greet all residents, guest, colleagues, and vendors in a gracious, attentive, courteous, and service-orientated manner.
- Respect the privacy, time and resources of each resident.
- Provide assistance by opening doors, carrying bags, hailing rides and directing people to the front desk.
- Monitor Safety -Monitor security systems and cameras, conduct inspections of the property and report any incidents or damages to supervisor.
- Maintain accurate records of incoming and outgoing packages, dry cleaning and deliveries through building link
- Respond to inquiries-Maintained accurate and complete shift notes to ensure successful communication through shift change
- Represent the company with professionalism, dedication and integrity
- Answering all front desk calls to assist with questions and needs in a professional and helpful manner
- Porter- Collect garbage and recyclables from all floors, clean trash compactor, flatten corrugated cardboard boxes into bundles, clean windows , swept and mopped lobby
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Supported front desk operations as needed during busy periods or staff shortages without compromising quality of service provided at the concierge desk.
Education
Bachelor of Arts - Liberal Arts And Sciences
The College of New Rochelle
New York, NY05.2004
Skills
- Customer Service and Care
- Porter
- Security Guard License
- Building Link/Keytech
- Time Management
- CPR Certificate
- Conflict resolution
- F02 Fire Guard Card
- Emotional Intelligence
Certification
Security Guard License
2024-2026
American Red Cross Training Services Certificate of Completion Adult and Pediatric First Aid/CPR/AED
8/10/2024-8/10/2026
Fire Guard Safety F01 Safety Fitness
6/30/2022-6/15/2025
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Software
Accomplishments
- Achieved excellent results through effectively resolving issue with residents packages during building construct of parcel storage room by ordering storage bins for each resident and labeling them according to their name and apartment number. Therefore ensuring an organized and aesthetic space.
Timeline
Concierge Doorwoman
Lovett Realty
06.2022 - 06.2023
Bachelor of Arts - Liberal Arts And Sciences
The College of New Rochelle
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