Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruth Jacquez

Tijuana ,Baja California

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Confie Seguros
11.2023 - 03.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Sales Agent Representative

One Star Call Center
07.2023 - 09.2023
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Exceeded monthly sales targets through proactive prospecting and lead generation.
  • Implemented effective sales strategies for consistent growth in market share.

Sales Agent Representative

Telsur Call Center
01.2023 - 04.2023
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Improved overall team performance by providing mentorship and guidance to junior sales representatives.

Nature Store

El Girasol
10.2014 - 10.2015
  • Boosted visitor satisfaction by providing tailored tours based on individual interests and abilities.
  • Enhanced visitor experience by incorporating engaging storytelling and interactive activities during nature tours.
  • Implemented safety protocols during tours, ensuring a secure environment for guests and wildlife alike.
  • Improved group dynamics during tour activities by skillfully managing difficult situations or conflicts between participants.

Boutique on Line

El Closeth
06.2014 - 09.2014
  • Provided consultation services for clients seeking rare or hard-to-find bottles as gifts or investments.
  • Trained new team members on product knowledge, sales strategies, and exceptional customer service techniques.
  • Managed inventory effectively, maintaining optimal stock levels while minimizing spoilage and waste.
  • Improved overall store appearance by designing visually appealing merchandising displays that showcased high-quality wine offerings.

Education

High School Diploma -

Cobach Siglo XXI
Loma Bonita Tijuana Baja Californian
07.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Computer Proficiency

Languages

English
Professional Working

Timeline

Customer Service Representative

Confie Seguros
11.2023 - 03.2024

Sales Agent Representative

One Star Call Center
07.2023 - 09.2023

Sales Agent Representative

Telsur Call Center
01.2023 - 04.2023

Nature Store

El Girasol
10.2014 - 10.2015

Boutique on Line

El Closeth
06.2014 - 09.2014

High School Diploma -

Cobach Siglo XXI

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Ruth Jacquez