Ruth Jamieson
Apopka,FL
Summary
Adept in analytical thinking and customer service, I excelled at RS Equity Services by enhancing collection management, achieving a significant reduction in past due accounts. My versatile skill set, honed across various roles, includes proficient use of JD Edwards and Yardi Breeze, showcasing my ability to adapt and deliver exceptional results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Accounts Receivable/Accounts Payable Specialist
RS Equity Services/ Rambilas Group
09.2024 - Current
- Reached out to vendors and customers to verify information and follow up on client issues.
- Processed invoices by property location, entered in Yardi Breeze and paid in timely manner.
- Rent collections daily, including bank deposits, collection calls and resolving past due accounts.
- Maintained account accuracy by reviewing and reconciling bank deposits and check and credit card payments.
Collections Representative
Secured Roofing and Restoration
02.2023 - 09.2024
- Submitted insurance claims and collected payments from insurance companies, involves follow up. Also collections for COD sales and any remaining payments due from homeowners.
- Administrative support for sales representatives and office manager as needed, utilizing Acculynx and QuickBooks.
Signature Service Representative
Mellick Group/Renewal by Andersen
01.2022 - 02.2023
- Homeowner's point of contact for all phases of the window replacement experience -welcome call, scheduling appointments, communicating order/production status, completing post install call, addressing homeowner's outstanding concerns, final payment and scheduling final inspection with municipality.
Processor
Mphasis Digital Risk
04.2020 - 06.2021
- Performed accurate data entry of customer information into company systems, processed PPP loans, collected documentation for mortgage loan closings.
Collection Representative
JNR Adjustment Co.
03.2019 - 04.2020
- Utilized effective negotiation and communication skills to establish payment plans for delinquent consumer loans.
Escrow Specialist II
Seacoast Bank
03.2015 - 03.2019
- Delivered an exceptional level of service customers by listening to concerns and answering questions. Managed insurance documentation for investor flood requirements and processed property insurance for loan portfolio.
Consumer Loan Customer Service Specialist
Florida Community Bank
03.2013 - 03.2015
- Successfully served as point-of-contact for customer service needs including intake of inquiries and follow-through on providing customer solutions to meet expressed needs. Inquiries were from loan officers, branch personnel, customers and management via phone and email.
Accounts Receivable Representative
PSS World Medical (McKesson)
10.2008 - 03.2013
- Accounts receivable - responsible for 400+ accounts averaging 40 calls per day.
- Updated status of accounts based on posted payments, evaluated and placed accounts with collections as necessary, processed write-offs and inventory waste trackers, utilized JD Edwards software, responded to customer service inquiries, processed credit card and ACH payments and validated misapplied and unapplied payments through research and correction.
Loan Administration Assistant
Pinnacle Direct Funding Corp.
10.2004 - 12.2006
- Daily cashiering and bank deposit - processed in compliance with investor portfolio requirements.
- Processing and reconciliation of loans funding - involved transmit and payoff of loans at the warehouse bank.
- Mortgage loan escrow - involved processing for all insurance policies and property tax bills for mortgage loans. Compiled escrow data in Excel spreadsheet as required by investors for loan servicing transfers.
- Customer service - incoming calls from customers, title companies and insurance agents concerning mortgage loan account activity.
Education
B.A. - Business Management
Saint Leo University
Saint Leo, FLCertificate - Ten-Month Accounting Program
Bradford Business School
Pittsburgh, PACertification - Master Loan Processor
National Association Mortgage Processors
Skills
- Active listening
- Problem-solving
- Accounts receivable
- Proactive thinking
- Customer service
- Time management
- Versatile
Timeline
Accounts Receivable/Accounts Payable Specialist
RS Equity Services/ Rambilas Group
09.2024 - Current
Collections Representative
Secured Roofing and Restoration
02.2023 - 09.2024
Signature Service Representative
Mellick Group/Renewal by Andersen
01.2022 - 02.2023
Processor
Mphasis Digital Risk
04.2020 - 06.2021
Collection Representative
JNR Adjustment Co.
03.2019 - 04.2020
Escrow Specialist II
Seacoast Bank
03.2015 - 03.2019
Consumer Loan Customer Service Specialist
Florida Community Bank
03.2013 - 03.2015
Accounts Receivable Representative
PSS World Medical (McKesson)
10.2008 - 03.2013
Loan Administration Assistant
Pinnacle Direct Funding Corp.
10.2004 - 12.2006
B.A. - Business Management
Saint Leo University
Certificate - Ten-Month Accounting Program
Bradford Business School
Certification - Master Loan Processor
National Association Mortgage Processors
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