Ruth Jerome
Jacksonville,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Lead
Panda Express
Jacksonville, FL
08.2020 - Current
- Directed customer service staff activities, including training, coaching and performance management.
- Resolved customer complaints with calm communication and quick service recovery.
- Trained team members on order accuracy, hospitality, and restaurant service procedures.
- Ensured compliance with company policies and regulations related to customer service operations.
Shift Leader
McDonald's
Jacksonville
05.2019 - 08.2020
- Supervised restaurant shifts following McDonald's service, quality, and cleanliness standards
- Trained crew members on McDonald's procedures, safety rules, and guest service
- Assigned crew tasks to support drive-thru, front counter, and kitchen operations
- Resolved guest concerns with calm, professional communication
Education
Some College (No Degree) - Health Administration
New Hampshire University
Manchester , NHSkills
- Customer service operations
- Order accuracy
- Service recovery
- Team supervision
- Guest relations
- Problem solving
- Clear communication
- Customer service excellence
Languages
French
Native/ Bilingual
Creole
Native/ Bilingual
Timeline
Customer Service Lead
Panda Express
08.2020 - Current
Shift Leader
McDonald's
05.2019 - 08.2020
Some College (No Degree) - Health Administration
New Hampshire University