Ruth Jimenez
Fallbrook,CA
Summary
Efficient billing professional with over 2 years of experience. Productive and diligent in resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
2
2
years of professional experience
Work History
Billing Specialist II
Meternet LLC
06.2021 - Current
- Prepared different types of sub-metering systems with appropriate billing cycle parameters for other departments to read properties as needed
- Created and maintained shareable documents to organize billing procedures
- Trained all new billing assistants with pre-billing, billing, and post-billing procedures and provided assistance to billers, onboarding specialist, and account managers whenever necessary
- Updated applicable utility rates (water, sewer, storm drain, trash, etc.) to properly allocate community charges to each resident account
- Ensured ACH/Electronic Bill credits were processed each month along with Due Soon and Due Now payment notifications.
- Uploaded data files to Print and Mail company, then audited and approved statements generated to be sent to residents in timely manner
- Set up penalty processes yearly as well as recurring reports to inform association management of most recent delinquent account, billing reports, meter reports, and resident reports.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Monitored customer accounts to identify and rectify billing issues.
- Worked with multiple departments to check proper billing information.
- Generated over 30,000 monthly invoices for customers in multiple formats to provide transparency.
Education
Bachelor of Computer Science - Software Engineering
California State University San Marcos
San Marcos, CA05.2024
Skills
- Spanish
- Windows OS
- Ma
- POS systems
- Billing Software
- Microsoft Excel
- Billing Data Verification
- Software Testing
- GUI
- C/C
- Java
- Python
Timeline
Billing Specialist II
Meternet LLC
06.2021 - Current
Bachelor of Computer Science - Software Engineering
California State University San Marcos
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