Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Awards
Disclaimer
Timeline
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Ruth Lydia Hicks McCoy

North Little Rock

Summary

Experienced sales professional driving revenue growth and enhancing customer satisfaction. Skilled in building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Proven track record of achieving goals through teamwork and adaptability in dynamic environments. Strong communication, problem-solving, and time management skills. Seeking to represent a company that values growth, measurable successes, positive communication, and long-term loyalty.

Overview

22
22
years of professional experience

Work History

Sales Associate Executive-Customer Service Repressive

Costar Group
06.2014 - 10.2024
  • Company Overview: Apartments.com, Homes.com
  • Top performer in sales conversion from print to digital ILS, selling 7 sites
  • Fully trained in selling analytics as well as advisement and expanded book of business
  • Rated top customer service repressive and vendor of the year for central AR.
  • 9.9 overall rating feedback in customer service.
  • Edit ads, upload reports, visit 11 customers per day and average 5 demos per week to meet sales and service goals. Overcome closing obstacles to fit customers advertisements and marketing needs.
  • Work account for billing and collections along with saving ads from dropping.
  • Host market data meeting for owners and regionals for education of the Multifamily market in AR.
  • Sponsor, volunteer, serve and train for marketing and retention events for Arkansas Apartment Association, IREM and customers.
  • Host trade shows and speak at events representing the Costar brand in the community
  • Proficient in work tools for phone, IPad and laptop to map service routes, do demos, pull reports, update sales spreadsheets, calendar invent photo shoots, company Apps and record notes for accountability and records.
  • Top seller of my regional team 2 years in a row with an average 289% over quota sold and reversals saved and a service score of Excellent
  • Apartment Finder Central, Arkansas

Field Sales Repressive-Publisher
11.2013 - 06.2014
  • Company Overview: (Company was purchased by Costar June of 2014)
  • Demo products and meet sales goals for ILS ads and marketing needs for Multi-Family Housing
  • Create unique print ad layouts and write copy for book publication as well as take photos and edit
  • Provide customer service in training and auditing
  • Top sales in market and increased book of business by 60%
  • Rated top customer service repressive and vendor of AR by the Arkansas Apartment Association
  • Helped hire and train new reps in North West, AR as well as LA

Field Marketing Manager-Cooperate

Maxus Properties
02.2006 - 01.2013
  • Implement occupancy and resident retention campaigns by traveling to 57 properties nationwide
  • Innovate unique marketing as the company spokesperson to improve customer service and increase customer feedback
  • Initiate acquisition services to locate, rebrand, and revive new company properties
  • Inspire positive change within the company with professional development and training for all employees
  • Internal event planner for large corporate gatherings including the Awards Banquet, quarterly Regional Manager Spirit Meetings, and Manager’s Conference

Assistant Manager and Events Manager

Folgemn Management
02.2005 - 02.2006
  • Executed budgeting with billing, managing payments, and collection of delinquent funds
  • Established a reputation for excellence that translated into the highest resident apartment ratings
  • Engaged residents with events to increase retention including charity events and socials

Leasing and Marketing

Ledic Management
01.2003 - 02.2005
  • Maintained market tax credit, Section 8, Bond units, and Elvis hotel packages for the Henry Turley Jacks Bells Housing Projects
  • Promoted to Tax Credit Manager for Bristol Park in Little Rock, Arkansas and raised occupancy from 75% to 100% in 90 days in full compliance.

Education

Bachelor of Science - Marketing and Psychology

Bellhaven College
Jackson, Mississippi
12.2003

Skills

  • Engaging presentation skills
  • Brand representation at trade shows
  • Facilitating workshops for multifamily professionals
  • Skill enhancement programs
  • Staff coaching in maintenance and customer service
  • Creating self-directed learning modules on marketing and customer service
  • Creation of training materials and assessments
  • Creative design expertise
  • Photography and graphic design expertise
  • Experienced in creating branded promotional items across various formats

Hobbies and Interests

Volunteering with women in recovery programs to develop career readiness skills, Competitive exercise pushes myself to train for a deadline; competitions include the Kansas City Marathon, Kansas City Triathlon, various charity 5Ks and coaching adolescents in soccer for the Olympic Development Program, Passion for music that includes traveling with The Briarwood Show Choir and Improv Open Mic nights., Using unique talents in photography, cosmetology, and event planning as a gift for friends and families for weddings and special events: published in Arkansas Bridal, Social and media content management. Furthering AI marketing skills, drone and Meta photography and event promotion.

Awards

Lead Committee Chair for membership, education, events IREM and Apartments Association 2024-2015, Vendor of the Year Apartment Association 2024, 2017, 2021, 2014, Marketing Maverick Maxus’ top marketing award 2013, Spirit Award Maxus’ most positive and motivating employee 2012, M.V.P. Maxus’ top team player in Little Rock Region 2011, Marketing Agent of the Year Maxus’ new construction marketing award 2010, Leasing Agent of the Year Maxus’ most profitable leasing agent 2006, 2007, Leasing Agent of the Year Folgman’s highest closing ratio leasing agent 2005

Disclaimer

With Great Regards, Ruth Lydia Hicks (816)-392-0997 RuthMcCoy2017@gmail.com

Timeline

Sales Associate Executive-Customer Service Repressive

Costar Group
06.2014 - 10.2024

Field Sales Repressive-Publisher
11.2013 - 06.2014

Field Marketing Manager-Cooperate

Maxus Properties
02.2006 - 01.2013

Assistant Manager and Events Manager

Folgemn Management
02.2005 - 02.2006

Leasing and Marketing

Ledic Management
01.2003 - 02.2005

Bachelor of Science - Marketing and Psychology

Bellhaven College

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