Ruth MacDonaugh
York,NE
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
4
4
years of professional experience
Work History
General Manager
Hampton By Hilton
York, NE
10.2021 - Current
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Carried out day-to-day duties accurately and efficiently.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Provided exceptional service and assistance to guests upon check-in.
Front Desk Agent
Hampton By Hilton
York, NE
04.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered customer telephone calls promptly and appropriately handled needs.
Supervisor
Randys Donuts
Pasadena, CA
08.2020 - 04.2021
- Maintained energy and enthusiasm in fast-paced environment.
- Managed inventory control, cash control and store opening and closing procedures.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Key Holder
Crepe Studio
Pasadena , CA
11.2017 - 01.2020
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Produced food and drink products adhering to company quality and quantity standards.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service.
- Trained new cafe workers in sales, customer service and safety.
Education
Hospitality
Citrus College
Glendora, CAHigh School Diploma -
Duarte High School
Duarte, CA06.2017
Skills
- Self-Motivated
- Effective Customer Service
- Organization and Time Management
- Flexible & Adaptable
- Standards Compliance
- Team Goals
Timeline
General Manager
Hampton By Hilton
10.2021 - Current
Front Desk Agent
Hampton By Hilton
04.2021 - 10.2021
Supervisor
Randys Donuts
08.2020 - 04.2021
Key Holder
Crepe Studio
11.2017 - 01.2020
Hospitality
Citrus College
High School Diploma -
Duarte High School