Dairelys Marte Ynfante
Reading,PA
Summary
Dynamic customer service professional with extensive experience at Credit Union Service, excelling in issue resolution and relationship building. Recognized for enhancing customer satisfaction through active listening and effective problem-solving. Proven ability to manage high-stress situations while maintaining professionalism, ensuring loyalty and repeat business. Skilled in financial transactions and adept at providing tailored product recommendations.
Overview
7
7
years of professional experience
Work History
Member Service Representative
Credit Union Service
08.2023 - 04.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Customer Service Representative
Beautylicious Salon And Supply
03.2018 - 10.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Medical Fields
Pennsylvania Institute Of Technology
Media, PA06-2027
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Call center experience
- Issue resolution
- Account management
- Product recommendations
- Complaint handling
- Teamwork and collaboration
- Calm and professional under pressure
- Computer skills
Languages
Spanish
Native or Bilingual
Timeline
Member Service Representative
Credit Union Service
08.2023 - 04.2025
Customer Service Representative
Beautylicious Salon And Supply
03.2018 - 10.2022
Associate of Science - Medical Fields
Pennsylvania Institute Of Technology
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