Ruth Mcduffie
Baltimore,MD
Summary
Proven to excel in data management and compassionate client interactions, I significantly enhanced service delivery at Franklin Square Medical Center. My expertise in Microsoft Office and crisis intervention, coupled with a knack for maintaining meticulous client records, drove substantial improvements in operational efficiency and client satisfaction.
Overview
21
21
years of professional experience
Work History
Intake Specialist
Franklin Square Medical Center
08.2024 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
- Completed intake assessment forms and filed clients' charts.
- Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
- Assisted clients with complex situations by providing clear guidance on the intake process and available services, resulting in increased understanding and engagement.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Reduced errors in documentation through diligent proofreading before submission, maintaining high standards of quality control throughout the entire intake process.
- Supported team members through collaborative problem-solving, leading to enhanced productivity and overall workplace morale.
- Consistently met or exceeded performance metrics, demonstrating a strong commitment to delivering exceptional service within the Intake Specialist role.
- Assessed clients' needs and determined eligibility for intake services.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained accurate and up-to-date client records.
- Developed and maintained accurate records of programs and services.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Administered and tracked client service payments.
- Offered compassionate and attentive guidance to patients during crisis situations.
Medical Records Clerk
Franklin Square Medical Center
11.2003 - 08.2023
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Input lab results and medical authorizations.
- Maintained patient confidence by keeping patient records information confidential.
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Responded to patient inquiries to provide information and details of medical records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Performed regular audits of stored medical records to verify accuracy, completeness, and adherence to documentation requirements.
- Identified and rectified discrepancies in patient records, maintaining high levels of accuracy.
- Facilitated smooth communication between departments by providing timely access to patient records.
- Collaborated with healthcare providers to update patient information, improving quality of care.
- Identified new methods to optimize medical records management.
Balance & Audit Clerk
Loomis Armored
06.2006 - 10.2021
- Researched cash variances, investigated root causes and corrected problems with detail-oriented approach.
- Managed multiple client engagements simultaneously, ensuring timely completion without compromising quality.
- Maintained up-to-date knowledge of relevant accounting principles, regulations, and best practices to ensure accurate auditing processes.
- Balanced checks and other payments made by contracted clients.
- Identified irregularities, researched causes and resolved problems.
- Accounted for daily payments by fully reconciling cash, credit and debit transactions.
- Improved accuracy in financial reporting through diligent examination of accounts, ledgers, and bank records.
- Reduced risk of errors with thorough review and cross-checking of financial statements.
Education
High School Diploma -
Kenwood High School
Baltimore06.1967
Skills
- Data Entry
- Intake Assessment
- Compassionate communication
- Critical Thinking Skills
- Assertiveness
- Follow-up skills
- Crisis Intervention
- Research and analysis
- Appointment Scheduling
- Patient Scheduling
- Microsoft Office
- Maintaining Client Records
- Problem-Solving
- De Escalation Tactics
- Mental Health Crisis Response
- Goal Setting
- Document Management
- Microsoft Access
- Client Advocacy
- Behavioral Disorders
Timeline
Intake Specialist
Franklin Square Medical Center
08.2024 - Current
Balance & Audit Clerk
Loomis Armored
06.2006 - 10.2021
Medical Records Clerk
Franklin Square Medical Center
11.2003 - 08.2023
High School Diploma -
Kenwood High School
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