Ruth Mehler Udo

• Responsible for interviewing, hiring and onboarding activities for new employees
• Created weekly employee work schedules
• Approved regular payroll submissions.
• Ensured all associates completed required training programs and documented results per company guidelines.
• Supervised, evaluated, coached and supported staff enabling them to improve skills, achieve daily objectives and attain advancement.
• Responded to customer concerns and significantly raised customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Managed all front end operations including opening and closing procedures.
• Enforced all company Hazardous Waste Programs including storage, disposal, logs, Hazardous Waste Business Plan and equipment.
• Operated and inspected powered industrial equipment (i.e. pallet jack, forklift).
• Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.

XCEL Solutions, LLC

California Department of Insurance Pre-Licensing Education Course Certificate of Completion 3/17/22

State of California Department of Insurance

Life, Accident and Health Licensing Examination (Life Agent) Passed 4/26/22