Ruth Monarrez
Anaheim,CA
Summary
Successful Bilingual Pharmacy Technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Galaxy Pharmacy
Anaheim, CA
07.2021 - Current
- Interpreted and processed medication orders under supervision of pharmacist.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Production Line Leader
McKenna Labs
Fullerton, CA
08.2018 - 07.2021
- Performed machine tool changes to keep line running at optimal performance.
- Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
- Enforced company policies, answered coworkers' questions and trained new personnel.
Production Line Worker
McKenna Labs
Fullerton, CA
01.2018 - 08.2018
- Collaborated with team members to meet daily production goals.
- Operated machinery and equipment with precision to meet production line standards.
- Monitored production line for equipment malfunctions, reporting issues to supervisors promptly.
Cashier
Poke Bowl Factory
Anaheim, CA
10.2016 - 01.2018
- Answered phone calls to assist customers with questions and orders.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Greeted customers and answered any questions they had about the store's products and services.
Education
Some College (No Degree) - Pharmacy Technician
American Career College
Anaheim, CA07-2021
High School Diploma -
Santiago High School
Garden Grove, CA06-2016
Skills
- Proper labeling
- Prescription filling
- Insurance billing
- Resolving customer issues
- Team collaboration
- Customer consulting
- Retail sales customer service
- Computer skills
Certification
- Pharmacy Technician License
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Current Supervisor Shannon Dunn (714)292-9640
Former Supervisor Eduardo Trujillo (714)814-2559
Timeline
Pharmacy Technician
Galaxy Pharmacy
07.2021 - Current
Production Line Leader
McKenna Labs
08.2018 - 07.2021
Production Line Worker
McKenna Labs
01.2018 - 08.2018
Cashier
Poke Bowl Factory
10.2016 - 01.2018
Some College (No Degree) - Pharmacy Technician
American Career College
High School Diploma -
Santiago High School
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