Ruth Monge
Houston
Summary
Sales associate and assistant manager with a strong background in customer service, problem-solving, and team leadership. Successfully implemented strategies that enhanced customer satisfaction and sales growth. Adept at multitasking and training new hires, contributing to a collaborative and efficient team environment.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Outgoing student pursuing flexible part-time employment with weekend and evening shift options.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
3
3
years of professional experience
2027
2027
years of post-secondary education
Work History
Hostess Trainer
Yard House
Houston
10.2025 - Current
- Trained new host staff on customer service standards and seating procedures.
- Coordinated reservation management utilizing the restaurant's seating software.
- Ensured smooth guest flow during peak hours through effective team communication.
- Monitored dining area to cleanliness and guest satisfaction levels.
- Provided feedback to management on team performance and service quality improvements.
- Monitored employee interactions with customers to ensure quality standards were met.
Sales associate/Assistant manager
Lids Locker room
Friendswood
04.2023 - 06.2024
- Engage with customers daily, providing personalized service and resolving inquiries efficiently.
- Assist with custom merchandise orders while managing phone queries, ensuring seamless multitasking.
- Train new hires through shadowing, fostering a collaborative and knowledgeable team environment.
- Contribute to decision-making processes that enhance store sales and customer retention.
- Implement strategies that resulted in noticeable improvements in customer satisfaction and sales growth.
Cashier/Cook
7spice Cajin Kitchen
Houston
11.2022 - 08.2023
- Managed cash transactions, prepared bank deposits, and generated daily financial reports, ensuring accuracy.
- Answered customer inquiries via phone, enhancing customer satisfaction and support.
- Assisted in food preparation, maintaining high standards of food safety and quality.
- Provided exceptional customer service while managing multiple responsibilities, including food preparation and assistant manager duties.
Education
Associates Degree - social and behavioral science, general phycology, abnormal phycology, Social interaction
San Jacinto Community College
HoustonSkills
- Customer Service
- Teamwork
- Organization
- Problem Solving
- Communication
- Adaptability
- Pediatric and Adult CPR CERTIFICATION VALID 2yrs completed 11/29/25
- Certification ID: 024PGGK
Timeline
Hostess Trainer
Yard House
10.2025 - Current
Sales associate/Assistant manager
Lids Locker room
04.2023 - 06.2024
Cashier/Cook
7spice Cajin Kitchen
11.2022 - 08.2023
Associates Degree - social and behavioral science, general phycology, abnormal phycology, Social interaction
San Jacinto Community College