Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ruth Olivo

Miami,FL

Summary

Confident and highly organized individual with more than [31] years working in challenging settings for a University of Miami organization as a Collector, Supervisor and Screener. Experienced in University of Miami and ready for the next phase in an exciting career.

Hardworking Billing Collector & Patient Screener known for being a dedicated employee. Promoting skills in doing collections, calling insurance companies for status of claims, filing claims and dealing with students and employees so the can get tested for Covid. Looking for a new position where a career spanning 31 years will be valued. Skilled Screener with demonstrated skills in entering students and employees into system to get tested. Highly efficient when working in fast-paced environments. Proven history of best-in-class work and great problem-solving.

Responsible Screener highly observant of all corporate processes and procedures. A determined professional proudly promoting a wide-ranging skill set, including doing billing for medical professionals. Pursuing a new role with a company where advancement is possible.

Focused on improving facility security through diligent approach and sense of personal responsibility. Diffused situations in calmly within guidelines.

Reliable employee seeking position. Offering excellent communication and good judgment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic in whatever job position is chosen, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and training in [Skill]. Motivated to learn, grow and excel in University of Miami.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Overview

24
24
years of professional experience

Work History

Patient Screener

University Of Miami
Coral Gables, FL
09.2020 - 04.2022
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Warmly greeted patients and visitors and made each feel welcome.
  • worked at the University Covid site @ the Pavia garage admitting students and employees to get tested for Covid-19.

Collections Specialist

University Of Miami
Coral Gables, FL
12.2015 - 09.2020
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained high volume of calls and met demands of busy and productive group.
  • mailed out claims to insurance companies for medical providers to be processed for payment. also faxed medical claims or entered information through their website.

Collections Supervisor

University Of Miami
Miami/Coral Gables, FL
05.1998 - 12.2015
  • Supervised and coordinated activities of collections employees attempting to gather monies owed from insurance companies and patients.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
  • Generated and mailed updated statements monthly and processed demand letters.
  • Processed payments and applied to customer balances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Interviewed and assisted in selection of candidates for collections positions on team.
  • Prepared and delivered performance reviews of collections agents to support continuous improvement of department.
  • Trained collections agents and reviewed work to reach compliance with requirements and company policies.
  • Recommended and implemented techniques to improve productivity and for company.

Education

High School Diploma -

Wm H. Maxwell, VHS
New York, NY
05.1975

Skills

  • HIPAA Guidelines
  • Internet Technologies
  • Screening Processes
  • Information Updates
  • Customer Satisfaction
  • Production Processes

Timeline

Patient Screener

University Of Miami
09.2020 - 04.2022

Collections Specialist

University Of Miami
12.2015 - 09.2020

Collections Supervisor

University Of Miami
05.1998 - 12.2015

High School Diploma -

Wm H. Maxwell, VHS
Ruth Olivo