Photography
Ruth Otieno
Nairobi ,Kenya
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
17
17
years of post-secondary education
Work History
Customer Sales and Service Expert
Miss Fine Collections
Nairobi, Kenya
01.2016 - 06.2018
- Devised and developed marketing strategies, visual Merchandising and service standards
- Coaching employees to improve performance through communication and accountability in setting goals
- Supervising and supporting the team to ensure a superior experience and customer satisfaction
- Worked flexible schedule to accommodate the needs of the Boutique
- Introduced higher standards for customer service and increased efficiency by streamlining operations.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Executive Administrative Assistant
Ministry Of Foreign Affairs, Kenya
Nairobi, Kenya
04.2013 - 11.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed relational database to store information for reference, reporting and analysis.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Leveraged accounting software to manage expenses and keep track of finances.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Screened visitors and issued badges to maintain safety and security.
- Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
- Recorded meeting minutes to provide historical account of actions, measure progress against strategic plan and drive accountability.
Medical Laboratory Technologist
The African Medical And Research Foundation
Nairobi, Kenya
01.2012 - 12.2012
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Conducted evaluations for as many as 200 patients daily
- Conducted chemical analysis of blood, urine or spinal fluid to determine presence of normal or abnormal components.
- Processed patient specimens according to priority and documented results.
- Processing of External Quality Assurance Schemes (EQAS) materials sent to the organization
- Prepared variety of different written communications, reports and documents.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
Advertising Media Sales Consultant
The Star Publications
Nairobi, Kenya
01.2011 - 03.2012
- Preparing and executing presentations in a professional and assertive matter
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Identified and qualified customer needs, developed sales strategies and negotiated and closed profitable projects.
- Created and presented media and advertising packages to prospective customers.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Helped customers in determining design and layout of sold and spec ads.
- Conducted market research to attract clients in new territories.
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
Medical Laboratory Technician Trainee
The Aga Khan Hospital
Mombasa, Kenya
01.2010 - 11.2010
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Worked with pathologist to isolate abnormalities and narrow down likely diagnoses.
- Maintained confidentiality of all patient information to conform to HIPAA, internal and other regulatory standards.
- Assisted pathology team with skilled analyses by preparing tissue samples.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Utilized expertise in microbiology, chemistry and hematology to help with diagnosis of medical issues.
- Conducted evaluations for as many as 100 patients daily.
- Maintained energy and enthusiasm in fast-paced environment.
- Led projects and analyzed data to identify opportunities for improvement.
Small business owner (Elegant Men’s collection)
Self Employed
Nairobi, Kenya
11.2020 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Promoted business via social media to generate leads and maximize brand identity.
- Increased revenue by implementing effective marketing strategies and establishing strong customer relationships.
Education
BSC. - Biomedical science
University of Eastern Africa
05.2006 - 07.2010
Kenya Certificate of secondary Education -
Shiners High School
Kenya 02.1999 - 11.2002
Kenya Certificate of primary education -
Kifaru Primary School
01.1990 - 11.1998
Skills
Excellent skills in marketing and business developmentundefined
Interests
Travelling
Tourism and Hospitality
Philanthropy
Helping the less fortunate is something close to my heart. I join hands with afew friends from time to time to donate food and clothes to children's homes and shelters for young mothers. we also contribute and reach out to well wishers for funds to pay school fees for young girls who cannot afford to go to school.
Timeline
Small business owner (Elegant Men’s collection)
Self Employed
11.2020 - Current
Customer Sales and Service Expert
Miss Fine Collections
01.2016 - 06.2018
Executive Administrative Assistant
Ministry Of Foreign Affairs, Kenya
04.2013 - 11.2014
Medical Laboratory Technologist
The African Medical And Research Foundation
01.2012 - 12.2012
Advertising Media Sales Consultant
The Star Publications
01.2011 - 03.2012
Medical Laboratory Technician Trainee
The Aga Khan Hospital
01.2010 - 11.2010
BSC. - Biomedical science
University of Eastern Africa
05.2006 - 07.2010
Kenya Certificate of secondary Education -
Shiners High School
02.1999 - 11.2002
Kenya Certificate of primary education -
Kifaru Primary School
01.1990 - 11.1998
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