Ruth Ramirez
Oklahoma City
Summary
Adaptable worker familiar with FOH and BOH operations. Hardworking collaborator with background providing exceptional customer service and friendly food service to ensure guest satisfaction.
History of effectively fulfilling orders in high-volume warehouse settings. Proficient in loading, unloading and staging merchandise. Adept at safely operating equipment to meet production goals.
Overview
6
6
years of professional experience
2014
2014
years of post-secondary education
Work History
Head Server
The Guthrie Sports Grill
Guthrie
12.2023 - 09.2025
- Managed dining room operations and ensured excellent customer service.
- Trained and guided new servers on menu items and service standards.
- Coordinated with kitchen staff to facilitate timely food delivery.
- Assisted in maintaining cleanliness and organization of dining areas.
- Handled customer inquiries and resolved issues effectively.
- Collaborated with management to implement new service protocols.
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Explained daily specials and made recommendations upon request.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Leveraged POS system to receive and take guest orders and process payment.
- Presented menus and answered questions regarding items.
- Filled condiments and napkin containers during slack periods.
- Stocked service areas with supplies during slow periods.
- Trained new employees to perform duties.
Fulfillment Associate
Amazon
Okc
09.2019 - 12.2023
- Operated material handling equipment to move products within the fulfillment center.
- Packaged customer orders accurately and efficiently for timely shipment.
- Loaded and unloaded trucks, ensuring proper placement of inventory.
- Maintained cleanliness and organization of work areas to support safety protocols.
- Monitored inventory levels, reporting discrepancies to management promptly.
- Followed safety guidelines to minimize risks during daily operations.
- Assisted in training new associates on standard operating procedures and best practices.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Filled orders according to defined standards using standard picking system.
- Followed proper packaging requirements depending on order size and type.
- Accepted, processed and quickly filled orders.
- Packed merchandise for delivery and moved items to delivery area.
- Verified orders for accuracy and completeness, ensuring all necessary components were included.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Labeled cartons correctly prior to shipping outbound packages.
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
- Processed returns following established procedures and guidelines.
- Performed daily cycle counts as part of inventory control process.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Operated warehouse equipment, including pallet jacks and forklifts, to move stock efficiently.
- Utilized warehouse management software to update stock levels and locate items.
- Followed safety protocols to minimize risk of accidents in the warehouse environment.
- Adapted to changing priorities and tasks based on warehouse needs and order volumes.
- Processed returns, inspecting items for damage and restocking as appropriate.
- Assisted in training new fulfillment associates, sharing best practices and tips.
- Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.
- Resolved issues with orders, including missing or incorrect items, to ensure customer satisfaction.
- Packed products securely, adhering to packaging standards and minimizing damage during transit.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Worked additional hours and shifts to meet tight deadlines during peak periods.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Placed products on conveyors for final wrapping and shipment.
Education
GED
Okc, OKSkills
- Dining room management
- Customer service
- Training and development
- Problem solving
- Training employees
- Point of sale (POS) system operations
- POS system operation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Head Server
The Guthrie Sports Grill
12.2023 - 09.2025
Fulfillment Associate
Amazon
09.2019 - 12.2023
GED