Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ruth Rodriguez

Wesley Chapel,FL

Summary

Meticulous Cage Supervisor with 26 years of cash handling experience, strong math aptitude and excellent attention to detail to maintain accuracy and security required in cage operations. Fosters exciting atmosphere for guests and team members by promoting and retaining highly skilled workforce and facilitating accurate and secure operation of cashier cages while providing excellent guest service. Implements and maintains policies and procedures that maximize cashing of negotiable instruments and intra-departmental transactions and complies with all governmental laws and regulations

Overview

26
26
years of professional experience

Work History

Ponce Hilton Hotel & Casino Resort

Casino Superviser
03.1998 - 05.2024
  • Enhanced customer satisfaction by providing excellent service and promptly addressing concerns.
  • Managed financial transactions for casino patrons, ensuring accuracy and efficiency.
  • Assisted in the development of marketing strategies to attract new clientele and retain existing customers.
  • Collaborated with security personnel to maintain a safe and secure gaming environment for all guests.
  • Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
  • Oversaw money banks for tables and coordinated paperwork for transfers.
  • Resolved customer complaints quickly to maintain customer satisfaction.

Education

No Degree - Criminal Justice

Inter American University of Puerto Rico Ponce
Mercedita, PR

Skills

  • Guest Relations
  • Quick Thinking
  • Stress Tolerance
  • Dispute Mediation
  • Cash handling expertise
  • Casino Security Awareness
  • Problem-Solving
  • Team Collaboration
  • Interpersonal Communication
  • Financial Management
  • Self Motivation
  • Effective Communication
  • Problem-solving aptitude
  • Teamwork and Collaboration
  • Excellent Communication
  • Customer Service
  • Professionalism

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Ponce Hilton Hotel & Casino Resort

Casino Superviser
03.1998 - 05.2024

No Degree - Criminal Justice

Inter American University of Puerto Rico Ponce
Ruth Rodriguez