Ruth Rodriguez
La Puente,CA
Summary
Customer service professional with 6+ years of experience delivering exceptional client experiences, driving retention, and supporting sales growth. Skilled in communication, problem-solving, and team collaboration to exceed performance goals and enhance customer satisfaction.
Overview
12
12
years of professional experience
Work History
Senior Admissions II
UEI COLLEGE
12.2020 - Current
- - Drive the full admissions lifecycle by consulting with prospective students, guiding them from inquiry through enrollment, and achieving/exceeding monthly conversion and yield targets.
- - Leverage strong interpersonal and communication skills to build rapport with students, family members, and external contacts, ensuring a seamless experience and service-oriented approach.
- - Utilize CRM and data-driven insights to monitor application pipelines, optimize outreach strategies, and mentor junior admissions staff to elevate overall team performance.
Student Services Coordinator
AMERICAN CAREER COLLEGE
04.2017 - 12.2020
- - Built strong relationships with 100+ students to drive engagement, retention, and satisfaction.
- - Partnered with faculty and leadership to resolve concerns and improve the student experience.
- - Planned and promoted events that enhanced campus culture and community visibility.
Director of First Impressions
AMERICAN CAREER COLLEGE
02.2016 - 04.2017
- - Delivered an exceptional client experience as the first point of contact for 250+ daily inquiries.
- - Supported enrollment growth through orientations, open houses, and lead follow-ups.
- - Improved satisfaction by resolving client concerns promptly and professionally.
Front End Supervisor
ROSS STORES
04.2014 - 02.2016
- - Led a team of 6 associates to exceed daily sales goals by up to 15%.
- - Resolved customer issues with care, strengthening loyalty and repeat business.
- - Boosted loyalty program participation by 10% through proactive client engagement.
Education
Diploma -
Bassett High School
06.2008
Skills
- Customer Relationship Management (CRM): Campus Nexus, Campus Vue
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Publisher)
- Zoom Communications, DocuSign, PDF Acrobat Reader
- Sales Strategy & Client Retention
- Problem Solving & Conflict Resolution
- Event Planning & Community Engagement
- Flexible and adaptable
- Time management
Languages
Spanish
Full Professional
Timeline
Senior Admissions II
UEI COLLEGE
12.2020 - Current
Student Services Coordinator
AMERICAN CAREER COLLEGE
04.2017 - 12.2020
Director of First Impressions
AMERICAN CAREER COLLEGE
02.2016 - 04.2017
Front End Supervisor
ROSS STORES
04.2014 - 02.2016
Diploma -
Bassett High School