Ruth Rodriguez Luna
New London,CT
Summary
Dynamic customer service professional with a proven track record at MES Service Company LLC, excelling in active listening and critical thinking. Recognized for enhancing customer satisfaction and streamlining processes, I leverage strong data entry skills to drive efficiency and support team success in fast-paced environments.
Overview
2027
2027
years of professional experience
Work History
Customer Service Representative
MES Service Company LLC
Waterford, CT
07.2022 - Current
- Resolved customer inquiries efficiently through various communication channels, enhancing satisfaction levels.
- Processed orders and managed account information with accuracy using company software systems.
- Collaborated with team members to streamline service processes, improving response times.
- Assisted in training new staff on customer service protocols and company guidelines.
- Coordinated with vendors and internal departments to ensure timely project completion.
Front Desk Receptionist
Navy Lodge
Groton, CT
2021 - 2022
- Greeted guests and managed check-in/check-out processes efficiently.
- Answered multi-line phone system, directing calls to appropriate departments.
- Provided information on local attractions and Navy Lodge amenities to guests.
- Assisted with reservations and maintained accurate booking records.
- Scheduled, coordinated and confirmed appointments and meetings.
Aircrew Survival Equipmentman
US Navy
Virginia Beach, VA
2017 - 2020
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Machinist's Mate Third Class
US Navy
Norfolk, VA
10.2014 - 2016
- Operated and maintained shipboard machinery, ensuring optimal performance and safety compliance.
- Assisted in troubleshooting mechanical issues, contributing to timely repairs and operational readiness.
- Monitored equipment performance, identifying potential failures to minimize downtime during missions.
- Conducted routine inspections and preventive maintenance on various systems, enhancing reliability and efficiency.
Education
Linguistics
University of Connecticut
Stamford, CTSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
MES Service Company LLC
07.2022 - Current
Machinist's Mate Third Class
US Navy
10.2014 - 2016
Front Desk Receptionist
Navy Lodge
2021 - 2022
Aircrew Survival Equipmentman
US Navy
2017 - 2020
Linguistics
University of Connecticut