Ruth Romero
El Paso,TX
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
El Paso, TX
04.2012 - Current
- Answered client inquiries over the phone promptly and in appropriate manner in English and Spanish.
- Operated several data bases while simultaneously finding the best solution for the client and their business needs.
- Performed testing and validation as required and monitored case progress and provided regular updates to clients.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering best solution for the client.
- Analyzed and collected account and service data to in order to mitigate future issues.
- Built long term relationships and trust with each client.
- Followed Customer proprietary network information (CPNI) guidelines with every client to ensure confidentiality and account security.
- Collected client feedback and made process changes to exceed customer satisfaction goals.
Defensive Driving Instructor
Greater El Paso Defensive Driving
El Paso, TX
05.2010 - 04.2012
- Instructs students of various ages in how to drive defensively and abide by Texas driving laws In English and Spanish.
- Registered students under mandatory court supervision for the defensive driving course.
- Selected and assembled materials required by the National Safety Council for training.
- Create certificates of completion for Defensive Driving course.
- Administered exams regarding material covered.
- Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, and bookkeeping.
Intern
American Cancer Society
El Paso, TX
01.2011 - 05.2011
- Provided cancer patients with services provided by the American Cancer Society (ACS) office.
- Made recommendations and collaborated with diverse internal staff to find the best solution for the patient and ACS.
- Delivered expert clerical support to staff and management by efficiently handling wide range of routine and special requirements.
- Assisted with the planning and patient registration in the ACS's yearly Breast Cancer Conference. Participated in local health fairs and provided the local community with cancer prevention reading material.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Interacted with patients professionally by phone, email or in-person to provide information and direct to desired staff members.
- Managed case load over 20 patients on a daily basis including individual, couples and families of recently diagnosed patients.
- Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Pharmacy Clerk
Walmart
El Paso, TX
06.2006 - 08.2010
- Maintained records of prescriptions filled for patients by completing pharmacy log and updating customer accounts.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Provided specialized services to help patients manage conditions such as diabetes, asthma, smoking cessation and high blood pressure.
- Effectively prioritized tasks and organized workflow to increase efficiency.
Education
Bachelor of Science - Community Health Education
New Mexico State University
Las Cruces, NM2011
Bachelor of Science - Nursing
The University of Texas At El Paso
El Paso, TXAssociate of Science - Nursing
El Paso Community College
El Paso, TXSkills
- Computer proficient
- MS Office proficiency
- Fluent in both English and Spanish
Timeline
Customer Service Representative
Verizon Wireless
04.2012 - Current
Intern
American Cancer Society
01.2011 - 05.2011
Defensive Driving Instructor
Greater El Paso Defensive Driving
05.2010 - 04.2012
Pharmacy Clerk
Walmart
06.2006 - 08.2010
Bachelor of Science - Community Health Education
New Mexico State University
Bachelor of Science - Nursing
The University of Texas At El Paso
Associate of Science - Nursing
El Paso Community College