Ruth Sams

Case Manager

Baltimore City Department of Social Services

12.1998 - 03.2015

Counselled and aided individuals and families requiring assistance of social service agency
Interviewed clients with problems, such as personal and family adjustments, finances, employment, food, clothing, housing, physical and mental impairments to determine nature of problem
Secured information, such as medical, psychological and social factors contributing to clients' situations
Counselled clients individually, in family and in other small groups regarding plans for meeting needs
Aided client to mobilize inner capacities and environmental resources to improve social functioning
Helped clients to modify attitudes and patterns of behavior by increasing understanding of self, personal problems and their part in creating them
Referred clients to community resources and other organizations
Compiled records and prepared reports
Reviewed service plans
Performed follow-ups to determine quantity and quality of service provided to clients and status of their case
Accessed and recorded clients and community resource information
Secured supplementary information, such as employment, medical records and school reports
Specialized in providing, monitoring and evaluating services provided to older adults
Determined eligibility for financial assistance
Worked in collaboration with other professional disciplines
Investigated home conditions to protect children from harmful environment
Evaluated children's physical and psychological makeup to determine needs
Referred child, parent and guardian to community resources according to needs of child
Arranged for day care and homemaker services.