Ruth Snowney
Ayden,North Carolina
Summary
Results-driven Store Manager experienced in fast-paced retail environments. Achieved enhanced customer satisfaction and operational efficiency through effective team training and engagement strategies. Focused on maintaining high standards of service and safety while managing sales floor operations and inventory accuracy.
Overview
21
21
years of professional experience
Work History
Sales Supervisor
Harbor Freight
Greenville, California
11.2024 - Current
- Supervised Harbor Freight sales floor associates and daily store operations.
- Monitored daily sales team operations to ensure high standards in customer service and product knowledge.
- Trained Harbor Freight team members on customer service and sales procedures.
- Coached associates on product knowledge and register handling to enhance customer interactions.
- Demonstrated a high level of customer service by engaging clients and offering sales floor assistance.
- Resolved customer concerns using Harbor Freight service standards.
- Intervened in difficult customer situations to resolve issues quickly and efficiently.
- Mentored employees in handling complicated sales and resolving complex customer issues.
- Reviewed inventory levels and supported product replenishment activities.
- Enforced safety practices and maintained organized sales areas.
- Processed cash, credit and check transactions with a POS system and cash register.
Store Shift Leader
Walgreens, Inc.
Greenville, North Carolina
04.2015 - Current
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitored sales activities to ensure customer satisfaction and quality of goods.
- Instruct staff on how to handle difficult and complicated sales.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Delegated tasks to employees based on their skills and store requirements.
- Maintained detailed records of all purchases, sales, and requisitions for accurate inventory management.
- Implemented safety, health, and security regulations to create a safe working environment.
- Examined merchandise for accurate pricing, proper display, and functionality.
- Examine products purchased for resale or received for storage to assess the condition of each product or item.
- Maintained updated records of expense orders to ensure timely procurement. with expense orders and think ahead for future orders based on current sales and future ads.
Store Manager
US Cellular
Greenville, North Carolina
07.2014 - 03.2015
- Establish and implement policies, goals, objectives, and procedures for their department.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Planned and prepared work schedules while maintaining accurate records of employees' time cards.
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
- Hire, train, and evaluate personnel in sales or marketing establishments.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Monitored sales activities to ensure customers received high-quality service and products.
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing services for customers.
- Provided customer service by greeting and assisting customers, addressing inquiries and resolving complaints.
Store Supervisor
Aldi, Inc.
Winterville, North Carolina
08.2013 - 07.2014
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
- Monitored sales activities to ensure customer satisfaction and product quality.
- Inventoried stock and reordered supplies when levels reached predefined thresholds.
- Estimate consumer demand and determine the types and amounts of goods to be sold.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Conducted inventory assessments to maintain accurate stock levels. and reorder when inventory drops to a specified level.
- Directed employees to specific tasks to maintain workflow.
- Maintained accurate records of all transactions, including purchases, sales, and requisitions.
- Implemented safety and security protocols to protect staff and customers.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
Store Manager
Blockbuster, Inc
Greenville, North Carolina
10.2005 - 06.2013
- Monitor sales activities to establish and implement policies, goals, objectives, and procedures for their department.
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.
- Formulate pricing policies for merchandise, according to profitability requirements.
- Establish credit policies and operating procedures.
- Hired, trained, and evaluated sales personnel, making personnel decisions to align the team with business objectives.
- Inventory stock and reorder when inventory drops to a specified level.
- Hire, train, and evaluate personnel in sales or marketing establishments.
- Assigned employees to specific roles based on their strengths and departmental needs.
- Maintained detailed records of purchases, sales, and requisitions for inventory management.
- Enforced safety, health, and security rules in workplace.
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
- Plan budgets and authorize payments and merchandise returns.
- Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
- Conferred with company officials to develop methods and procedures aimed at increasing sales and expanding markets.
Education
Port Charlotte High School
Port Charlotte, FloridaSkills
- Sales marketing
- POS systems
- Transaction Management
- Stock Management
- Workforce Planning
- Team Leadership
- Personnel management
- Customer service
- Service Orientation
- Coordination
- Time Management
- Critical Thinking
- Problem solving
- Decision making
- Active Listening
Timeline
Sales Supervisor
Harbor Freight
11.2024 - Current
Store Shift Leader
Walgreens, Inc.
04.2015 - Current
Store Manager
US Cellular
07.2014 - 03.2015
Store Supervisor
Aldi, Inc.
08.2013 - 07.2014
Store Manager
Blockbuster, Inc
10.2005 - 06.2013
Port Charlotte High School