Ruth Soli
Madison
Summary
Results-driven operations banker with over 10 years of experience in the banking industry, specializing in operational efficiency and robust compliance. Proven track record of elevating customer satisfaction through strategic coaching and performance development initiatives. Committed to fostering a culture of excellence and continuous improvement within teams.
Overview
13
13
years of professional experience
Work History
Branch Service Supervisor
Synovus Bank
Huntsville, AL
12.2023 - Current
- Implemented targeted coaching strategies to enhance team performance and drive operational excellence.
- Conducted comprehensive audits in partnership with regional office operations advisor to uphold operational standards.
- Managed branch cash targets and ensured vault integrity through diligent oversight.
- Executed branch operations checklist reports and ensured effective scheduling management.
Universal Banker
Synovus Bank
Huntsville, AL
05.2018 - 11.2023
- Executed daily balancing of assigned teller drawer to ensure transaction accuracy.
- Supported customer onboarding by assisting with new account setup and documentation.
- Delivered exceptional customer service by addressing client inquiries, resolving complaints, and fulfilling banking needs.
Personal Banker
Synovus Bank
Huntsville, AL
11.2015 - 05.2018
- Executed transaction processing with precision and efficiency, encompassing customer deposits and withdrawals.
- Provided timely resolutions to customer inquiries to ensure a positive banking experience.
- Oversaw foreign currency exchange processes, ensuring precise rate calculations and full compliance with regulatory requirements.
Teller
First Hawaiian Bank
Honolulu, HI
08.2013 - 08.2015
- Executed customer service operations for deposits, withdrawals, and check cashing, prioritizing efficiency and a welcoming atmosphere.
- Cultivated robust customer relationships through exceptional service and timely responses to inquiries.
Education
Bachelor of Science (B.S.) - Business
Faulkner University
Montgomery08.2024
College Credits -
University of Hawaii Manoa
Honolulu, HIAssociate of Arts - Liberal Arts
American Samoa Community College
Pago Pago06.2009
High School Diploma - undefined
Tafuna High School
Pago Pago, AS06.2006
Skills
- Employee training
- Personal financial advising
- Client support
- Effective problem resolution
- Adaptability to change
- Operational efficiency management
- Collaborative teamwork
- Proficient in handling multiple tasks
- Organizational skills
- Prioritization and scheduling expertise
Timeline
Branch Service Supervisor
Synovus Bank
12.2023 - Current
Universal Banker
Synovus Bank
05.2018 - 11.2023
Personal Banker
Synovus Bank
11.2015 - 05.2018
Teller
First Hawaiian Bank
08.2013 - 08.2015
Associate of Arts - Liberal Arts
American Samoa Community College
High School Diploma - undefined
Tafuna High School
Bachelor of Science (B.S.) - Business
Faulkner University
College Credits -
University of Hawaii Manoa