Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Ruth Steen

Saint Augustine,FL

Summary

Accomplished Non-Profit Director at Young Life, adept in partnership building and volunteer management. Excelled in fostering community relations, securing funding, and mentoring leaders, enhancing organizational outreach and impact. Demonstrated exceptional communication and adaptability. Proficient in using independent decision-making skills and sound judgement when faced with crisis situations. Recruited, trained, led, and built community with volunteers while working along side them. Worked with teenagers in crisis, caring for and counseling them and also helping them to find other resources that could assist them. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. With over 25 years of experience working with YoungLife have mentored both teenagers and volunteers from all walks of life.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Non-Profit Director

Young Life
06.2017 - 08.2022
  • Built strong community partnerships to support organizational goals and expand outreach efforts.
  • Oversaw the successful execution of special events, including fundraising galas and community engagement activities, that showcased the organization's impact and attracted new supporters.
  • Established a robust volunteer recruitment program that attracted committed individuals passionate about the cause.
  • Mentored emerging leaders within the organization, cultivating a pipeline of talent for future leadership roles.
  • Led a diverse team of staff and volunteers, fostering an inclusive work environment that encouraged collaboration and professional growth.
  • Delivered engaging presentations at conferences and events on behalf of the organization, raising awareness about key issues.
  • Managed budgets responsibly, aligning resources with strategic priorities while maintaining fiscal discipline.
  • Improved transparency with regular communication to board members, donors, and partners about organizational successes and challenges.
  • Developed and implemented training programs for staff and volunteers, improving overall team performance and service delivery.
  • Directed strategic planning process, aligning organizational objectives with community needs and resources.
  • Strengthened community relations by organizing and leading impactful outreach programs.
  • Worked with teenagers and their families, often when in crisis
  • Planned and worked out the details with transportation, recruitment, volunteer involvement and funding for multiple camp trips each year, taking 100's of kids to camp during a year.

Travel Consultant

BikeTours.com
05.2016 - 05.2017
  • Organized trips for individual, family and business travelers.
  • Built strong relationships with clients through exceptional communication and personalized service.
  • Worked closely with clients to understand unique needs and meet specific travel desires
  • Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
  • Collected, handled and documented payments for travel services and associated fees.
  • Enhanced customer satisfaction by tailoring travel packages to individual preferences and needs.
  • Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
  • Increased repeat business by providing outstanding customer service and addressing client concerns promptly.

Social Worker - Child and Youth

Young Life
05.2004 - 04.2016
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.
  • Educated parents on available support services, enabling them to effectively navigate systems of care for their children's benefit.
  • Ensured timely intervention in crisis situations, coordinating with emergency services and other professionals as needed.
  • Promoted positive youth development by organizing afterschool activities, mentorship programs, and educational workshops.
  • Developed culturally sensitive approaches when working with diverse populations of children and families experiencing various challenges.
  • Mentored young people facing social/emotional difficulties offering guidance that contributed positively to their overall personal growth trajectory.
  • Strengthened community partnerships to provide additional resources for at-risk children and families in need of assistance.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Planned and worked out the details with transportation, recruitment, volunteer involvement and funding for multiple camp trips each year.
  • Recruited, trained and built community with volunteer leaders.
  • Planned and executed many large events with both youth and adults in the community.

Education

Bachelor of Arts - Religion And Philosophy

Flagler College
Saint Augustine, FL
04.1996

Skills

  • Partnership Building
  • Volunteer Management
  • Resource development
  • Donor Stewardship
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Relationship Building
  • Reliability
  • Excellent Communication
  • Active Listening
  • Adaptability and Flexibility

Certification

CPR certified

Timeline

Non-Profit Director

Young Life
06.2017 - 08.2022

Travel Consultant

BikeTours.com
05.2016 - 05.2017

Social Worker - Child and Youth

Young Life
05.2004 - 04.2016

Bachelor of Arts - Religion And Philosophy

Flagler College

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Ruth Steen