Ruth Ulloa
Fontana,CA
Summary
Dynamic and results-oriented professional with a background in admissions advising, student assistance, and marketing. Leveraging strong interpersonal skills, bilingual proficiency, and expertise in Salesforce and Microsoft Office to contribute effectively in roles that require exceptional customer service and strategic communication.
Overview
5
5
years of professional experience
Work History
Admissions Advisor
West Coast University
02.2023 - Current
- Assist prospective students through the admissions process, providing guidance on program offerings, application requirements, and financial aid options
- Conduct informational sessions and campus tours to showcase the university's facilities and academic programs
- Collaborate with academic departments to ensure accurate representation of program specifics and admission criteria
- Maintain CRM database (Salesforce) with updated student information and communication logs.
Student Assistant
UCLA Undergraduate Admissions Office
03.2019 - 09.2022
- Supported admissions staff in processing applications, organizing recruitment events, and responding to inquiries from prospective students and families
- Conducted campus tours and participated in outreach activities to promote UCLA's academic programs and campus culture
- Assisted with data entry and file management tasks to ensure accurate record-keeping and compliance with university policies.
Education
Bachelor of Arts - Economics
University of California, Los Angeles (UCLA)
Skills
- Bilingual proficiency in English and Spanish
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experienced user of Salesforce CRM
- Strong interpersonal and communication skills
- Excellent customer service abilities with a focus on client satisfaction and retention
- Student Recruiting
- Policy Interpretation
- Student Counseling
Timeline
Admissions Advisor
West Coast University
02.2023 - Current
Student Assistant
UCLA Undergraduate Admissions Office
03.2019 - 09.2022
Bachelor of Arts - Economics
University of California, Los Angeles (UCLA)
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