Aida Rodriguez
Macungie,PA
Summary
Bringing over 19 years of customer service expertise, including 13 years in the insurance industry, 3 years of administrative work and 2 years in sales. Skilled in handling high-pressure, fast-paced environments with a proven ability to think on my feet and resolve challenging customer issues. Known for delivering exceptional service and ensuring customer satisfaction. Completed multiple training courses in ethics and fraud prevention, demonstrating a strong commitment to compliance and integrity.
Overview
1
1
Language
15
15
years of professional experience
Work History
Admissions Advisor
Lincoln Technical Institute
08.2025 - Current
- Guided prospective students through admissions process, clarifying program requirements and enrollment steps.
- Conducted interviews to assess candidate readiness and align goals with available career programs.
- Maintained accurate applicant records and updated enrollment documentation in admissions systems.
- Explained admissions policies, and campus requirements with clear, compliant communication.
- Able to reach monthly and yearly budgets
Internet Sales
Ciocca Dealerships
11.2023 - 07.2025
- Handle internet leads and phone inquiries, focusing on fast response times and strong follow-up to bring customers into the store.
- Scheduled appointments, confirmed interest, and made sure customers had all the info they needed before their visit.
- Stayed on top of CRM tasks logging calls, texts, and emails to keep everything organized and make sure no lead slipped through the cracks.
- Worked closely with the sales team to hand off ready-to-buy customers and helped boost overall showroom traffic.
- Answered questions about pricing, vehicle features, availability, and finance options to help customers feel confident before coming in.
- Hit monthly goals for appointments set, shown, and sold by staying consistent with outreach and follow-up.
KBB Agent
Ciocca Dealerships
05.2023 - 11.2023
- Worked directly with customers who submitted online offers through Kelley Blue Book to appraise and purchase their vehicles.
- Conducted vehicle inspections, test drives, and evaluations to determine accurate condition and market value.
- Reviewed KBB Instant Cash Offers with customers, explained the process, and worked to close purchases or trade-ins.
- Entered vehicle and customer info into CRM systems and ensured all documentation was completed accurately and efficiently.
- Collaborated with sales and used car managers to help maintain used car inventory levels and meet store buying goals.
- Maintained strong communication with customers throughout the process to build trust and encourage dealership loyalty.
Customer Care
Lehigh Valley Credit Restoration
08.2020 - 01.2023
- Maintained and organized accurate client records and documentation in accordance with compliance standards.
- Created and implemented individualized credit repair plans, including follow-up tracking and reporting
- Scheduled client consultations, managed calendars and coordinated team meetings
- Supported daily office operations including data entry, correspondence and document preparation
- Assisted with planning and facilitating community financial literacy workshops
- Created and distributed marketing and educational materials for client outreach and community engagement
Customer Service Rep
The Hartford
04.2013 - 01.2023
- In charge of answering inbound customer calls, listening to their concerns and solving problems regarding home and auto insurance.
- Managed a high-volume workload within a deadline-driven environment.
- Resolved an average of 450 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
- Updated customer policies, added or removed properties and/or vehicles from insurance. Adjusted coverage as needed, updated driver or homeowner information. Reported updated information directly to Dept of Motor Vehicles.
- Handled all billing inquiries & payments also all claims inquiry
- Provided information in a courteous, polite and professional manner.
- Participated in meetings with management and developed programs to better serve customer needs. Took and set up payments towards their premium.
Customer Service Rep
Sykes
10.2011 - 04.2013
- Inbound and Outbound Health insurance call center representative
- Take about one hundred incoming calls per day; make outbound calls when necessary for follow ups or updating information.
- Expert in using the company’s database software for data entry purposes
- Demonstrated ability to log all notes accurately
- Able to deal with claims inquiries and claim issues
- Ability to work with billing
- Deal with Medicare and Medicaid members
- Handling the members health insurance plans
- Explain their plans, copays and benefits
- Respond to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
Education
Criminal Justice
Northampton Community College
Skills
- Bilingual – Fluent in English and Spanish
- Ability to work well with others, being a team player
- Interpersonal skills
- Problem solving
- Ability to work with over ten computer programs at once
- Empathetic
- Communication skills
- Patient
- Great and accurate documentation
- Ability to build client rapport
Languages
Spanish
Native or Bilingual
Timeline
Admissions Advisor
Lincoln Technical Institute
08.2025 - Current
Internet Sales
Ciocca Dealerships
11.2023 - 07.2025
KBB Agent
Ciocca Dealerships
05.2023 - 11.2023
Customer Care
Lehigh Valley Credit Restoration
08.2020 - 01.2023
Customer Service Rep
The Hartford
04.2013 - 01.2023
Customer Service Rep
Sykes
10.2011 - 04.2013
Criminal Justice
Northampton Community College