Ruth Vargas

• Lead Front Desk, Concierge, Bell/Door, and PBX scheduling based on occupancy forecasts and guest flow.
• Utilize Opera PMS and SynXis for reservations, room allocation, and revenue-optimized inventory.
• Implement NOR1 upsell strategies to increase premium room revenue.
• Use Innspire AI for real-time guest engagement and experience enhancement.
• Conduct weekly labor strategy and resume meetings to optimize staffing and productivity.
• Resolve all GSS/Medallia cases with timely follow-up and guest recovery.
• Oversee daily Front Office operations, interdepartmental communication, and system efficiency.
• Deliver Forbes training and service standard reinforcement to Front Office teams.
• Hire, onboard, and train new employees; manage performance and coaching.
• Manage payroll tasks, timecards, and scheduling via DayForce.
• Created SOPs tailored to brand and luxury service expectations.
• Supervised daily front office operations, ensuring seamless guest check-in and check-out processes.
• Trained and mentored front desk staff, enhancing team performance and service delivery.
• Managed guest inquiries and resolved complaints, fostering positive relationships and satisfaction.
• Developed and implemented standard operating procedures to improve front office efficiency.
• Coordinated scheduling for front office staff, optimizing coverage during peak hours.

• Managed scheduling and labor optimization across three Marriott properties.
• Oversaw room inventory, market analysis, and advanced deposit compliance for all properties.
• Closed and resolved GSS/Medallia cases with high-touch guest recovery processes.
• Managed payroll, timecards, and scheduling using UKG.
• Conducted daily guest ledger audits, authorizations, and long-stay charge postings.
• Monitored OTA platforms (Booking.com, Expedia) to ensure timely responses and payment accuracy.
• Applied the L.E.A.R.N. model to overturn negative guest experiences.
• Supported room allocation strategies to maximize occupancy.
• Processed reservations and guest accounts using FOSSE.

• Delivered luxury arrival and departure experiences.
• Managed guest inquiries and escalations using L.E.A.R.N. recovery techniques.
• Collaborated with Housekeeping and Engineering to ensure room readiness.
• Assisted with room inventory optimization and revenue-maximizing allocation.
• Processed guest accounts using FOSSE
• Resolved guest inquiries and complaints efficiently, enhancing overall customer satisfaction.

• Led and instructed kickboxing-based fitness sessions.
• Motivated members to achieve wellness goals using mindset and discipline techniques.
• Managed marketing, social media, and promotional efforts to boost membership sales.
• Processed payroll for trainers and coordinated staff schedules.
• Supported member retention and monthly revenue goals.

• Provided warm, professional service aligned with Marriott brand standards.
• Handled guest inquiries, reservations, and local assistance.
• Maintained strong communication with hotel departments.
• Managed rate quotes, group blocks, and special promotions.
• Fully operated Front Office systems.

• Managed, trained, and led teams in sales strategies and performance improvement.
• Conducted daily analysis sessions to improve results.
• Taught advanced sales models including F.O.R.M., C.P.R., and Law of Averages.
• Consistently achieved sales targets through strong communication and planning.

• Oversaw shift operations, staffing, safety, and guest experience.
• Managed nightly reporting, cash handling, and system closing via SICOM.
• Conducted monthly inventory and ensured food safety compliance.
• Trained staff in service, food handling, and cross-contamination prevention.

Supported team by filling in operational roles when needed.