Ruthann Everett
FAIRBURN,Georgia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in screening cargo shipments for contraband and hazardous materials. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cargo Office Agent SwissPort
Swissport
10.2022 - Current
- Provide data capture of freight and making sure freight leave at timely manner
- Move freight to trucks when appropriate and contact customers to resolve freight issues.
- Successfully completed Dangerous Goods course and is now Dangerous Goods Certified
- Consistently met compliance requirements for company by promptly completing mandatory continuing education courses and staying current on industry regulations.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Obtained client information by answering telephone calls.
- Informed clients of policies and procedures.
- Resolved caller issues quickly and thoroughly.
- Had several weeks with zero KPI report failures
- Scored 96 percent on Dangerous Goods Exam
Customer Service Agent Hallmark Aviation
Hallmark Aviation
07.2021 - 11.2022
- Provides customer service and ticketing as well as tagging baggage to passengers at counters as well as providing customer service gate
- 100 percent no cancel rate
- Helps supervisors and business managers with any task that needs to be done
- Has SIDA Badge and Black Seal
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained high level of professionalism when interacting with customers, ensuring positive experiences.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Trained new personnel regarding company operations, policies and services.
- Provided security for Lufthansa and ensuring all TSA regulations were followed and met for one year
Pat Live / Tresta
2639 N Monroe St Suite 200B, Tallahassee, Fl 32303
07.2020 - 10.2020
- Placed and received calls informing people of their medical test results and providing support information as needed
- Ensured verification of patient identification and proper documentation
- Trained in HIPAA compliance and customer service
- Worked to end of contract.
- Success rate of contacting people of their medical information 90 percent
US Postal Service Holiday Clerk
United States Postal Service, USPS
11.2018 - 01.2019
- Sort mail, separate packages
- Provide customer service when needed
- Sorted 10 pallets of packages per day during peak holiday season
- Participated in ensuring facility was secure at all times
Food Preparation Worker
Gate Gourmet
03.2017 - 07.2017
- Clean and Prepare Food for flight
- Ensure food was clean and maintained regulation standards
- Created 40 trays for flights per day
Education
Associate degree in Computer Science - Computer Science
Georgia Military College
Fairburn, GA07.2020
Skills
- Airport Certified Employee - Dangerous Goods
- Public Safety Awareness
- Hazardous items knowledge
- Cultural Sensitivity
Hobbies and Interests
- Reading
- Coding
- Writing
Certification
- Dangerous Goods Specialist, Swissport - 2023-Present
Timeline
Cargo Office Agent SwissPort
Swissport
10.2022 - Current
Customer Service Agent Hallmark Aviation
Hallmark Aviation
07.2021 - 11.2022
Pat Live / Tresta
2639 N Monroe St Suite 200B, Tallahassee, Fl 32303
07.2020 - 10.2020
US Postal Service Holiday Clerk
United States Postal Service, USPS
11.2018 - 01.2019
Food Preparation Worker
Gate Gourmet
03.2017 - 07.2017
Associate degree in Computer Science - Computer Science
Georgia Military College
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