Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Ruthann Everett

FAIRBURN,US

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced in screening cargo shipments for contraband and hazardous materials. Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Cargo Office Agent SwissPort

Swissport
Hapeville
10.2022 - Current
  • Coordinate the movement of freight ensuring it leaves in a timely manner
  • Maintained regulatory compliance by completing mandatory education courses promptly
  • Provided solutions to customers in a polite and efficient manner
  • Achieved multiple consecutive weeks with perfect KPI reports
  • Provided customer service to clients through phone and email communication.
  • Developed customer relationships and ensured satisfaction with services.
  • Responded promptly to customer inquiries and complaints in a professional manner.

Customer Service Agent Hallmark Aviation

Hallmark Aviation
Atlanta, GA
07.2021 - 11.2022
  • Offer customer service in ticketing and baggage tagging at counters
  • Ensured zero cancellations in scheduled sessions
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.
  • Provided product information to customers in a timely manner.
  • Resolved customer complaints quickly and efficiently.
  • Manage boarding for smooth passenger flow

Pat Live / Tresta

2639 N Monroe St Suite 200B, Tallahassee, Fl 32303
Tallahassee
07.2020 - 10.2020
  • Handled incoming and outgoing calls to communicate medical test results
  • Verified patient identification thoroughly
  • Mastered HIPAA compliance standards
  • Achieved a 90% contact success rate for medical information retrieval
  • Short-term employment completed successfully

US Postal Service Holiday Clerk

United States Postal Service, USPS
East Point
11.2018 - 01.2019
  • Organized mail efficiently
  • Delivered exceptional customer support when required
  • Organized daily loads of 10 pallets during busy holiday periods
  • Ensured overall facility security continuously

Food Preparation Worker

Gate Gourmet
Atlanta
03.2017 - 07.2017
  • Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
  • Prepared ingredients for cooking including portioning, chopping, and storing food before use.
  • Measured ingredients required for specific food items being prepared.

Education

Associate degree in Computer Science - Computer Science

Georgia Military College
Fairburn, GA
07.2020

Skills

  • Airport Certified Employee - Dangerous Goods
  • Public Safety Awareness
  • Hazardous items knowledge
  • Cultural Sensitivity

Certification

  • Dangerous Goods Specialist, Swissport - 2023-Present

Timeline

Cargo Office Agent SwissPort

Swissport
10.2022 - Current

Customer Service Agent Hallmark Aviation

Hallmark Aviation
07.2021 - 11.2022

Pat Live / Tresta

2639 N Monroe St Suite 200B, Tallahassee, Fl 32303
07.2020 - 10.2020

US Postal Service Holiday Clerk

United States Postal Service, USPS
11.2018 - 01.2019

Food Preparation Worker

Gate Gourmet
03.2017 - 07.2017

Associate degree in Computer Science - Computer Science

Georgia Military College

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Ruthann Everett