RUTH ANN STAGNER
Ann Arbor,MI
Summary
Lending and financial professional with more than 25 years of experience managing high-volume loan paperwork and client questions in fast-paced environments. Recipient of multiple service awards during tenures with Homepoint Financial, MB Financial, and CBNA, including those for production and quality excellence. Offering talents in cultivating lasting relationships, resolving issues quickly and providing collaborative support toward company initiatives
Overview
33
33
years of professional experience
Work History
Operations Payroll Specialist
Ann Arbor Public Schools
11.2022 - Current
- Perform a variety of tasks related to the processing of payroll for the fourth largest school district in the state of Michigan
- Investigate Payroll discrepancies and take prompt action to resolve them
- Participate in team projects, including the creation of a procedures manual and audit functions demonstrating an ability to work collaboratively and effectively.
Seasonal Client Support
H&R Block Tax Advisor
01.2022 - Current
- Organize resources for team members and perform administrative duties including client scheduling to meet tax season deadlines
COC/Closing Underwriter
MB Financial
12.2019 - 09.2022
- Analyzed AUS findings, credit, income, asset and title documents to ensure compliance during the last phase of the underwriting process.
- Determined and documented loan conditions and expeditiously communicated requirements to ensure loan closings proceeded as scheduled.
Loan Partner
TCF/Huntington National Bank
08.2018 - 12.2019
- Assisted three Loan Originators with handling borrower applications and compiling the documentation for mortgage underwriting.
- Demonstrated excellent follow-through with borrowers, loan processors, loan originators and management throughout all phases of the underwriting process.
- Guided marketing efforts, including social media presence and seminar coordination to promote brand awareness and encourage sales leads.
Senior Underwriter
MB Financial
07.2015 - 07.2018
- Reviewed borrower's credit history, income, assets, property appraisals, title and other third -party reports to render credit decision
- Applied knowledge of conventional underwriting guidelines to maintain compliance with lender and secondary agency guidelines
- Exceeded production goals while maintaining a customer centric focus by providing timely updates on loan status
CBNA Operations Manager
Citibank
09.1991 - 07.2015
- During my tenure with CBNA I was promoted a multitude of times holding position titles of Operations Manager, Platinum Customer Service Team Lead, Mortgage Processing Team Lead, Quality Assurance Review Specialist and Group Sales Staff Assistant.
Education
Associate’s degree - General Studies
Washtenaw Community College
Ypsilanti, MISkills
- Proficient with Microsoft Office suite, mortgage software, and office equipment
- Working knowledge of mortgage loan documentation
- Ability to meet deadlines and perform under pressure
- Strong communication and conflict-resolution talents
- Focused on stellar customer service and creative problem solving
- Detail oriented with ability to manage multiple tasks at once
- Adaptable to quick business fluctuations
- Noted for consistently exceeding performance metrics
Awards
- Top Producer Award , P2P Award, Rave Award, Star Player Award, Galaxy of Thanks Award, Quality Certificate of Excellence
Volunteer Experience
- Ann Arbor Skyline Athletics, Date
- Homepoint Culture Committee, Date
- 2/42 Community Church, Date
Timeline
Operations Payroll Specialist
Ann Arbor Public Schools
11.2022 - Current
Seasonal Client Support
H&R Block Tax Advisor
01.2022 - Current
COC/Closing Underwriter
MB Financial
12.2019 - 09.2022
Loan Partner
TCF/Huntington National Bank
08.2018 - 12.2019
Senior Underwriter
MB Financial
07.2015 - 07.2018
CBNA Operations Manager
Citibank
09.1991 - 07.2015
Associate’s degree - General Studies
Washtenaw Community College
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