Ruth Cardlie Dorcely
Brooklyn
Summary
Results driven Associate Banker with 4 years of experience in banking operations, customer obsession, financial assistance (analysis), client relationship management, and transaction processing. Recognized for reliability, adaptability, and the ability to thrive in a fast paced banking environment. Leverages strong bilingual communication skills to enhance client satisfaction, strengthen relationships, and support operational efficiency and excellence.
Overview
10
10
years of professional experience
Work History
Associate Banker
JPMorgan Chase
BROOKLYN, NY
08.2021 - Current
- Managed and prioritized customer interactions to resolve inquiries and enhance satisfaction.
- Assisted clients with account openings, financial transactions, and guidance on banking products and services.
- Oversaw front-of-branch operations as a Hospitality Host, ensuring an exceptional and seamless client experience.
Meet-Up Lead Peer Mentor
Stella and Charles Guttman Community College
New York, NY
08.2020 - 06.2021
- Facilitated peer support sessions to enhance academic and personal improvement.
- Supported daily operations by coordinating team schedules and managing resources.
- Provided individualized tutoring sessions on Blackboard and Zoom for students to improve understanding of algebraic concepts.
Madison Store Manager
James Madison High School
Brooklyn, NY
09.2016 - 06.2019
- Supervised daily store operations, ensuring high standards of customer service and products
- Processed transactions efficiently, ensuring accurate cash handling and customer satisfaction.
Teacher's Assistant
James Madison High School
Brooklyn, NY
09.2016 - 06.2019
- Aided school administrators in organizing and leading educational and collaborative activities for students and parents.
- Supported students with individualized learning needs through modified instructional techniques.
- Collaborated with faculty in grading assignments and analyzed the academic performance of fellow peers.
Education
Associate of Arts - Liberal Art and Science
Stella And Charles Guttman Community College
NY, NY06-2027
High School Diploma -
JAMES MADISON HIGH SCHOOL
BROOKLYN, NY06-2019
Skills
- Bilingual: Fluent in Haitian Creole and English
- Ability to Work Under Pressure
- Basic Computer Knowledge
- Time Management
- Excellent Written and Verbal Communication
- Leadership
Timeline
Associate Banker
JPMorgan Chase
08.2021 - Current
Meet-Up Lead Peer Mentor
Stella and Charles Guttman Community College
08.2020 - 06.2021
Madison Store Manager
James Madison High School
09.2016 - 06.2019
Teacher's Assistant
James Madison High School
09.2016 - 06.2019
Associate of Arts - Liberal Art and Science
Stella And Charles Guttman Community College
High School Diploma -
JAMES MADISON HIGH SCHOOL